ASSISTANT BRANCH OPERATIONS MANAGER - STOCK ISLAND BRANCH

Job Description

Job Description

ASSISTANT BRANCH OPERATIONS MANAGER - STOCK ISLAND BRANCHPrevious banking experiencePrevious supervisory experienceExcellent customer service skills First State Bank is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank recognizes that what sets us apart are our people.Here's why you should join First State Bank:Competitive Salary and Hourly Pay RatesMedical, Dental, Vision, Life, Long-Term Disability plans available401K Retirement Program with employer matchingPaid Time Off plus Federal Bank HolidaysProfit Sharing ProgramTuition Reimbursement Position Summary:The ABOM assists the Branch Manager with supervising the branch teller and customer service representative (CSR) staff. The ABOM will provide customers with accurate, helpful, and friendly handling of routine and complex transactions. Position Responsibilities:Assist the Branch Manager with the branch's business and retail relationships (new and existing)Assist the Branch Manager with directing and controlling the overall activities of the branchResponsible for ensuring the day to day operational duties of the branch run smoothlyEnsure everyone in the branch is providing excellent customer serviceEnsure the Branch receives Satisfactory Compliance AuditsAnswer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.Cross-sell bank products and services including Online/Mobile/Text Banking and Treasury Management ServicesEnsure all bank policies and procedures are being followedEnsure that dual control is always enforced when applicableEnsure that all end of month reports, audits and testing are completed on a timely basisResponsibilities also include other duties as assigned by the supervisor/manager Competencies:Knowledge of Bank policies, procedures, and government regulationsAbility to assist in the supervision of Branch personnel to imbue positive employee moraleAbility to assure that Branch operational functions are performed in an accurate and efficient mannerFlexible and highly motivated team memberWork under pressure in a fast-paced work environmentGood communication skills to provide excellent service to our valued customers Required Education & Experience:High School Diploma or GED, or equivalent2 Years Banking2 Years Supervisory experience2 Years Customer Service Essential Job Functions: Essential job functions include the employee occupying this position frequently will be required to perform problem resolution, and communicate with both internal and external customers. The employee must be able to remain in a stationary position 50 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc. First State Bank is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws. EOE M/F/V/D

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