VP Operations Data & Insights

Job Overview

PenFed is hiring a (Hybrid) VP Operations Data & Insights at our San Antonio, Texas; Eugene, Oregon; Omaha, Nebraska; Papillion, Nebraska or Tysons, Virginia location. The primary purpose of this job is to lead and transform Operations Data Delivery functions and to ensure value creation across the division through advanced analytics, machine learning (ML), and artificial intelligence (AI). This position will also be responsible for delivering advanced data analytics capabilities and AI/ML solutions to senior Operations leadership and ultimately to our members. The VP of Operations Data & Insights will work with his/her peers to ensure Enterprise Data governance, Data quality, error-free deployment of IT capabilities. This individual will serve as a thought leader in applied analytics, guiding senior Operations leaders in developing high-value AI/ML use cases. This role will also oversee our Voice of the Member (VoM) program, that aggregates member interaction, surveys, and other datapoints to drive predictive analytics and business process optimization in our member-facing channels.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Act as a crucial change agent in the divisional strategy to leverage internal and external data assets to fuel data applications and Cognitive/AI/ML driven advanced analytics.

• Create and drive the data architecture and roadmap, assess and optimize the Operations data infrastructure, and maintain an overarching data/tools ecosystem to support advanced analytics, and interoperability internally and externally.

• Serve as a change agent in PenFed's continued transformation towards a data-driven enterprise.

• As a trusted advisor to senior Operations leadership, this individual will lead the development of the data strategy, roadmap, and execution, transforming provider, member, partner engagement through data, and the enablement of advanced analytics.

• Oversee and optimize both data and analytic platforms that deliver value added solutions to PenFed members and business units.

• Act as strong cross-functional leader to liaise with other executives and work collaboratively with different business verticals to orchestrate a federated approach to data and analytic platforms.

• Create and establish a strategy and vision that shapes and drives data and supports analytics to enable PenFed to be a Data driven organization serving member needs.

• Partner with leaders and stakeholders to introduce automation, artificial intelligence, and predictive learning initiatives

• Support the data governance program, ensuring that data standards, data quality, and metadata management conforms to established corporate standards

• Strive to both reduce the cost of managing data, and, increase the value of the data.

• Work closely with each business unit to identify solutions that align with the enterprise strategy, leveraging enterprise solutions, and when needed provide specific solutions that are unique for that business.

• Lead, manage, and partner with cross functional teams to continually improve data governance, data quality, and data security in a multi-tenant environment; standardize data.

• Serve as an advisor and consultant to business leaders across the enterprise, assisting leaders with understanding how they can best leverage their data to drive business outcomes

• Promote and lead a culture of operational excellence and continuous improvement for the daily support of data and analytics platforms and constantly evolve and transform.

• Develop, coach, and lead a high performing team, and manage a diverse team of professionals that focuses on maximizing performance, business impact and results, as well.

• Oversee the Voice of the Member (VoM) program-which aggregates member interaction, survey, and additional datapoints to better understand member behavior, root cause analysis on gaps & opportunities, and drives business process optimization.

• Collaborate with industry experts to understand emergent approaches to data management and platform development in the support of digital platforms, analytic platforms.

• Helps safeguard PenFed's computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Take appropriate action working with IT Security and HR when necessary to address any security breaches.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Computer Science, Information Technology, or MIS.

• Minimum of twelve (12) - fifteen (15) years or more of in data and/or applications management, including creating partnerships to drive data governance and quality, with five (5) years in a Director role or equivalent (i.e., leading a team, managing budgets, meeting deadlines, developing policies and guidelines, staff performance management)

• Minimum of ten (10) years of broadly based, progressive information management and data strategy experience, preferably within Financial Services

• Demonstrated experience building and leading enterprise data and analytics platforms, aligning stakeholders, and securing leadership support for strategic priorities.

• Proven leadership and management skills, with the ability to set and execute a clear vision for an enterprise data delivery function.

• Experience with modern, cloud-based platforms focused on security, privacy, and scalability, including leading modernization from legacy on-premises tools to cloud-enabled capabilities.

• Experience with systems development, data visualization tools such as Tableau, and advanced analytics ecosystems.

• Experience working with third-party delivery models, including offshore and nearshore teams.

• Ability to effectively manage resources, priorities, and projects while balancing strategic priorities with day-to-day operational execution.

• Hands-on knowledge of data management, analytics platforms, information management, quantitative methods, and IT security and infrastructure trends.

• Strong influencing skills, with the ability to help senior leaders identify data-driven opportunities and use data to solve business challenges and drive outcomes.

• Proven thought leadership in developing innovative tools, methodologies, and solutions, including cloud, big data, machine learning, and artificial intelligence.

• Strong change management experience in complex organizations, with the interpersonal skills needed to drive alignment and adoption.

• Exceptional analytical, written, verbal, presentation, and executive-level communication skills across multiple channels.

• Experience using automation or A.I. tools preferred.

Supervisory Responsibility

• This position will directly supervise employees

• This position will also have matrix management supervisory responsibilities.

• This position may manage contractual performance of 3rd party resources.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

#LI-Hybrid

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at View phone number on click.appcast.io.