Dispatcher - Sun Prairie, WI

CARDINAL HEATING & AIR CONDITIONING LP

Job Description

If you thrive in a fast-paced environment, love solving puzzles, and can keep calm when things get hectic, you might be exactly who we’re looking for. Join our team as a Dispatcher and help us deliver top-notch service to our customers every day!

This role is 100% on-site in Sun Prairie, WI. Remote work unavailable.

This opening will work Monday-Friday 9:30am-6:00pm.

BENEFITS

Medical Insurance:
- Health: 50% of the premium is covered by Cardinal
- Dental: 50% of the premium is covered by Cardinal
- Life insurance: $10,000 is covered by Cardinal
401K with a 4% Company Match
Uniform allowance
Paid Continuing Education
Paid Holidays and PTO
Phone reimbursement OR company-provided phone

RESPONSIBILITIES

Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls
Relay accurate information to technicians, ensuring proficient, quality customer experiences
Manage the whereabouts and needs of every technician in the field
Record the results of each service call and create report summaries for senior management
Be professional and establish customer rapport, encouraging repeat business while promoting the brand
Update customers throughout the day on the technician's progress

Qualifications

1+ years of experience as a Dispatcher in a high call volume setting required
1+ years of customer service experience required
Experience with ServiceTitan preferred
Experience with Probook AI is a plus

OUR CORE VALUES

Teamwork : Support the growth & development of team members to achieve personal & professional success
Forward Thinking : Continuously educating ourselves to exceed the industry standard
Customer First : Going the extra mile to exceed expectations
Do What's Right : Uphold the highest standards of honesty & integrity
Committed to Excellence : Focused on results & value high performance

Cardinal Heating & Air Conditioning is looking for YOU ! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at

Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.pm.

Apply

Vacancy posted 7 days ago

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