Dispatcher - Sun Prairie, WI

Job Description

Job Description

If you thrive in a fast-paced environment, love solving puzzles, and can keep calm when things get hectic, you might be exactly who we’re looking for. Join our team as a Dispatcher and help us deliver top-notch service to our customers every day!

This opening will work Monday-Friday 9:30am-6:00pm.

BENEFITS

• Medical Insurance:
  • Health: 50% of the premium is covered by Cardinal
  • Dental: 50% of the premium is covered by Cardinal
  • Life insurance: $10,000 is covered by Cardinal
• 401K with a 4% Company Match
• Uniform allowance
• Paid Continuing Education
• Paid Holidays and PTO
• Phone reimbursement OR company-provided phone

RESPONSIBILITIES

• Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field
• Record the results of each service call and create report summaries for senior management
• Be professional and establish customer rapport, encouraging repeat business while promoting the brand
• Update customers throughout the day on the technician's progress

Qualifications

• 1+ years of experience as a Dispatcher in a high call volume setting required
• 1+ years of customer service experience required
• Experience with ServiceTitan preferred
• Experience with Probook AI is a plus

OUR CORE VALUES

• Teamwork : Support the growth & development of team members to achieve personal & professional success
• Forward Thinking : Continuously educating ourselves to exceed the industry standard
• Customer First : Going the extra mile to exceed expectations
• Do What's Right : Uphold the highest standards of honesty & integrity
• Committed to Excellence : Focused on results & value high performance

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Cardinal Heating & Air Conditioning is looking for YOU ! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at

Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.pm.