Client Advocate

Overview Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Advocate who has a focus in handling transportation accounts to join our team. This position will report to our agency located in Hunt Valley, MD. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities Resolve claims issues and benefit questions to support client Human Resource Department and ensure overall client and employee satisfaction Respond to incoming employee phone calls and email inquiries and answer employee benefit questions Resolve complex claims questions and issues promptly and efficiently Work diligently with insurance carriers and administrative vendors to resolve enrollment and other issues Identify trends and propose process resolution or implement new processes as needed Maintain high service levels and low abandon rates on customer service calls Maintain log of all incoming calls/inquiries with status and resolution Respond to assigned employee inquiries (phone calls and emails) within 24 hours of receipt Work with internal Consultant/Account Management staff as needed to resolve customer service issues Maintain ongoing dialogue with client HR staff, Consultant/Account Management staff, and external carriers/vendors through issue resolution Document all processes and procedures for claims resolutions Complete special projects upon request Assist with testing client open enrollment portals/platforms Work with outside enrollment vendors and insurance carriers to ensure overall client satisfaction Become knowledgeable of carrier/vendor’s systems to accomplish core job responsibilities Acquire applicable knowledge of carrier/vendor portals and enrollment systems to assist client with high-level concerns and issues Resolve high-level customer enrollment and reinstatement issues Qualifications High school diploma required; some college preferred 1-2 years of industry experience Demonstrated work experience in a corporate environment Strong professional phone skills and Microsoft Office Suite skills Strong communication and customer service skills Ability to handle multiple tasks and organize workload Demonstrated ability to work independently Demonstrated ability to solve complex problems Detail oriented Team player Positive manner Benefits Compensation: $50,000/yr. Company paid life insurance, Long-Term and Short-Term Disability Medical, Dental, Vision, and FSA/HSA plans 401(k) with company match Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits Generous PTO Equal Opportunity and Harassment Policy The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws. #J-18808-Ljbffr PSA PSA Insurance and Financial Services