Returns Associate (Customer Service)

Returns Associate (Customer Service)

Location: Laurelton, NY

Position Type: Full time, Non-Union

This is an Exempt Nonunion Position FULL TIME, no remote, no WFH (on site!)

Essential Duties and Responsibilities:

• Gather key information to support, analyze and validate customer expired returns.
• Interact crossfunctionally with other departments including accounts receivable, accounts payable, customer service, and contracts and pricing.
• Ensure that debit memos are validated accurately and timely, deductions are prevented or resolved in a timely manner, and that the appropriate documentation is provided for credit approval or denial.
• Provide the Returns Analyst with weekly reporting and analysis of return activity.
• Monitor and minimize return deductions.
• Maintain deduction level and processing objectives as determined by management.
• Create and maintain reports to track progress of return deduction resolution and proactively address systems issues which may impact the timely processing of returns.

Must Have Skills & Competencies:

• Advanced computer skills including Microsoft Excel and Microsoft Office applications are a MUST HAVE!
• Excellent verbal and written communication skills in English
• Excellent multitasking, prioritizing, and time management skills.
• Excellent analytical problem-solving skills.
• Ability to work with and effectively communicate with all levels of Management.
• Proficient and accurate in keying numbers and letters.