Administrative Technician

Position Overview

An employee in this position provides support for many mission-critical functions of the Cumberland County Sheriff's Office. The primary responsibility involves the collection, data entry, storage, and dissemination of reports. This position also maintains all the functions required for DCI certification including class scheduling and recertification.

Examples of Duties

• Provide excellent customer service to citizens and members of this and other agencies
• Handle sensitive and confidential information
• Responds to inquiries from the public as well as other government agencies
• Answer and screen phone calls; route calls to appropriate personnel or agency
• Compile statistical reports for the public and other sections within the Sheriff's Office
• Compile, sort, and distribute mail, incident reports, and other documents
• Prepares documents for court
• Maintain a proficient filing system
• Assist the public by phone and on a walk-in basis with information pertaining to the incident reports; gather essential information and complete incident reports as necessary
• Review reports and other material prepared by others for accuracy and completeness; request and/or make corrections as necessary
• Accurately query, enter, and validate information in DCI regarding all missing persons, wanted persons, stolen vehicles, criminal histories, etc.
• Assist supervisor with enrolling users into DCI classes and administering DCI tests
• Crosstrain periodically to cover for the Shift Record Clerk position
• Assist other sections within the Sheriff's Office after hours, including weekends and holidays
• Perform other duties as assigned

Minimum Qualifications

Additional requirements that must be submitted within 3 days of applying for this position

Attach a copy of the following documents to the completed application or submit to the Human Resource Office located at 131 Dick St. Fayetteville, NC 28301

North Carolina Driver's License

Birth Certificate

Social Security Card

High School Diploma

Authorization of Release of Personal Information to Cumberland County Sheriff's Office. The Authorization for Release form must be notarized. We are able to notarize free of charge and provide photocopies of your documents

Must be a US citizen

Must be at least 18 years old

Must have a high school diploma or GED

Must be able to obtain and maintain DCI certification within 90 days from date of hire

Must have at least one year of experience and/or training involving clerical work, office assistance, or records processing; experience and/or training with processing and maintaining law enforcement records preferred but not required

Knowledge, Skills and Abilities

• Ability to communicate effectively orally and in writing with the public, co-workers and supervisors
• Ability to learn RMS, CAD, DCI, and other software
• Ability to obtain proper training to serve as the ATAC
• Ability to demonstrate good judgment and work without close supervision
• Ability to organize work effectively
• Ability to maintain accurate records and prepare reports
• Ability to competently manipulate keyboard
• Must proofread and spell accurately
• Ability to obtain considerable knowledge of policies and procedures of assigned office as well as other departments
• Ability to exercise tact and courtesy in frequent contact with County officials and the general public
• Ability to use discretion
• Ability to train at minimum, two (2) weeks on night shift
• Ability to be flexible with work schedule (occasionally cover for Shift Records Clerk)
• Ability to anticipate work to be done
• Ability to meet goals and deadlines
• Ability to interpret various information
• Ability to establish and maintain effective working relationships
• Ability to use good judgment in non-routine situations
• Ability to work in a group setting when necessary
• Ability to lift and push moderate weight
• Ability to bend, stoop and reach
• Ability to handle stressful situations while being tactful
• Ability to research information effectively