Returns Specialist

Returns SpecialistSparks Group has partnered with a leading Global Aviation company providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Seeking a Returns Specialist. If you have 2+ years of purchasing experience preferably in aviation parts, this is the ideal role for you.ResponsibilitiesWork proactively at all times to maintain customer relationships. Collect customer information, comprehend the problem and provide solutions. Deliver customer satisfaction through the timely, efficient and accurate processing of inquiries, sales orders, expedite requests, web shop inquiries and other customer care activities in compliance with established procedures. Maintain accurate records and documentation for return transactions. Work proactively with our channel share reps to pursue customers' issues and/or RMA requests. Provide solutions to customers' problems through phone, email, or in person. Determine root cause failure and help come up with corrective and preventive action. Educate the customer whenever necessary. Ensure that all interactions with third parties are carried out in line with the company goal to offer a market leading service. Work collaboratively with teams and colleagues across the business to support the delivery of the business strategy.Qualifications/Background ProfileDedication to customer satisfaction. Attention to detail. Efficient analytical and judgment skills. Team-focused; Flexible and adaptable. Excellent administrative skills. Excellent written and verbal communication skills. Calm and cool demeanour and able to handle difficult customers to reach satisfactory resolution. Willingness to learn how to read and interpret aviation trace paperwork. High school diploma or equivalent. Minimum 2 years Customer Service knowledge/experience.