Housekeeper

Location 612 Central Avenue,Pacific Grove, CA, 93950,United States Base Pay $18.00 - $20.00 / Hour Employee Type Non-Exempt - FT Required Degree NONE Travel 25% Manage Others No Primary Job Duties Adhere to room cleaning and stocking checklist guidelines Vacuuming, sweeping, and/or mopping floors Dusting, brushing, polishing and vacuuming furniture Dusting and cleaning room decorations, appliances, and structural surfaces (e.g. wall fixtures window sills, vents) Changing linen and making beds according to procedures Cleaning and disinfecting showers, tubs sinks, and bathroom items Removing used guest amenities and trash Replenishing guest amenities and trash Checking for damaged linens Reporting lost and found articles, maintenance problems, special room problems and damage in rooms to a supervisor Maintaining storage rooms and work buckets Moving soiled linens and towels from guest rooms to laundry quickly Enter room status in system as needed Inspect and report room damage or maintenance problems to supervisor immediately Report any unusual activity to supervisor and/or managers Report items left by guest to front desk immediately Advise supervisor of any outstanding “Do Not Disturb” rooms at 1 PM Providing information to guests about hotel services, facilities, amenities, or local attractions Respond to special guest requests or complaints such as extra pillows, towels, etc. Assist other staff as needed Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Skills Basic Skills Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics- Using mathematics to solve problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension- Understanding written sentences and paragraphs in work related documents. Science- Using scientific rules and methods to solve problems. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. Social Skills Coordination - Adjusting actions in relation to others' actions. Instructing - Teaching others how to do something. Negotiation - Bringing others together and trying to reconcile differences. Persuasion - Persuading others to change their minds or behavior. Service Orientation - Actively looking for ways to help people. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Activities Time Management - Managing one's own time and the time of others. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Education and Experience High School Diploma - or the equivalent (for example, GED) Minimum 6 months experience in a janitorial or cleaning position Hotel experience preferred but not required Knowledge, Skills, and Abilities Understanding of proper use of commercial grade cleaning supplies Ability to problem solve Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to learn proper use of various types of equipment and cleaning materials used in cleaning assigned areas Ability to work nights, weekends, and holidays to meet business needs Physical Requirements Sit, stand, and walk for varying lengths of time Lift approximately ten (10) pounds Good communication skills, both written and verbal Working Conditions May be subjected to odors, dust, disinfectants, tobacco smoking or air contaminants May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses Must be able to stand, bend, twist and reach throughout the day Repetitive hand motion Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Must be able to push, pull, move or lift up to 25 lbs to a minimum of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 15 feet Job Summary This role is responsible for maintaining the overall cleanliness of all guest rooms as assigned. Our housekeeping team contributes to maintaining a clean and safe environment in accordance with current federal, state, and local standards and regulations governing the properties. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr