Assistant Manager of Parking Operations - Cleveland Area Hotels

Assistant Manager of Parking Operations - Cleveland Area Hotels Location: Cleveland Area Hotels Posted: 1 day ago Job Overview At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Benefits of Working With Towne Park Any employee of Towne Park may be eligible for annual incentive bonuses based on job classification and policy guidelines. Compensation The annual base pay range for this position is $50,000 - $55,000. Benefits Medical, dental, and vision insurance Accident insurance Critical illness insurance Hospital indemnity insurance Telemedicine benefits Company‑paid basic life and AD&D insurance Short‑term and long‑term disability insurance 401(k) retirement savings plan Paid Time Off Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and accrue up to a maximum of 4 paid floating holidays per calendar year. Summary The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates. Essential Functions Responsibilities are performed in accordance with operational and customer service standards and summarized below: Ensure that the guest service experience is delivered exceptionally and consistently on all shifts. Set a positive example for guest relations and empower associates to provide excellent customer service. Perform guest/patient service duties including valet parking, bell services, and door services as needed. Efficiently allocate labor resources to support service delivery and reduce staffing levels if business conditions dictate. Understand client service standards and integrate Towne Park’s standards to meet business demands and productivity goals. Review comment cards and guest satisfaction results with employees. Actively engage in recruitment and hiring processes to select the best people for the location. Respond proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. Assist the Account Manager in establishing guidelines so employees understand expectations and parameters. Ensure new associates receive proper orientation and on‑job training. Recognize top performers and provide opportunities for growth. Provide performance appraisals, coaching, and disciplinary actions as needed. Develop cohesive working relationships with client staff. Maintain regular meeting rhythms and communication channels with the client and follow through on commitments. Understand and drive business metrics for forecasting, productivity, claims, customer service and turnover. Ensure revenue is accurately collected and reported. Complete shift reports, cash drops and other revenue reports with detail and accuracy. Supervise reconciliation of revenue and tickets at shift end. Ensure controls for overtime, tip reporting and timekeeping are in place. Descriptive Statements – % of Time Guest service: 15% Labor resource allocation: 20% Recruitment and hiring: 15% Performance management: 20% Client relationship management: 15% Business metrics and revenue: 15% Qualifications Education Associate’s degree or equivalent degree preferred Required Licensure, Certification, Etc. Valid driver’s license and clean driving record Work Experience Minimum of one (1) year of related experience in hospitality Knowledge Towne Park’s safety and security procedures Towne Park’s safe driving policies Towne Park’s hot spot and accident reporting policies Towne Park’s equipment usage training Towne Park’s claim check, ticketing and key box procedures Customer service principles and processes, including needs assessment and quality standards Customer confidentiality policies and HIPAA Business writing, basic accounting and business metrics Client facility knowledge, including amenities and parking rates Skills Manual transmission driving Computer proficiency with MS Office and point‑of‑sale applications Effective presentation to guests, clients and associates Written and verbal communication skills Representation of company in diverse settings Reading, analyzing and interpreting policies and manuals Professional business communications Accuracy and composure under pressure Courteous, sense of urgency, high safety standards Scope Authority To Act Perform duties independently with minimal supervision; make day‑to‑day operational and financial decisions. Hire, discharge and discipline associates as needed. Budget Responsibility Control over available resources only. Working Conditions & Physical Demands Required abilities include talking or hearing, sitting or standing for extended periods, running, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching or crawling. Vision requirements include close, distance, color, peripheral, and depth perception. Ability to adjust focus. Lifting Requirements Up to 50 pounds occasionally; up to 25 pounds frequently; or greater than 10 pounds constantly. Working Environment Work is primarily in a climate‑controlled environment but may include exposure to inclement weather. Travel Travel up to 10% may be required. Acceptance Statement I understand that every effort has been made to make this job description as complete as possible. This does not limit the duties that may be assigned. Modifications and changes to the above job description may occur. #J-18808-Ljbffr