IT Asset Management Analyst

City Of McKinney Software Application Specialist

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That's why we exist. Join us and start making a difference today. Our core values are Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization (HPO).

This position configures, maintains, and optimizes software applications to meet business and user needs. The candidate will set up and configure both on-premise and cloud-based applications to align with current business processes. They will provide technical support, troubleshoot issues, and train users to use applications effectively. This position is responsible for ensuring applications are updated and patched. Access to the application must be secure and compliant with regulations to ensure data integrity, managed access control, and security protocols.

General expectations for all employees include understanding how team, department, and City goals are interconnected, contributing to a positive work culture, maintaining regular and reliable attendance, assessing work performance, contributing to the development of others, working as part of a team, and continuously learning and developing through training opportunities.

Essential duties and responsibilities include managing and maintaining interfaces and applications, executing installation, upgrades, patches, and optimizing workflows, responding promptly to customer and internal stakeholder needs, enhancing technical processes, collaborating with external vendors and technical teams, following departmental policies and maintaining regulatory compliance, planning application roadmaps, and improving business services through data-driven solutions.

If assigned to IT Asset Management Analyst, duties include managing asset lifecycle activities, maintaining and reconciling asset data, tracking and managing software licenses, conducting regular audits and inventory validations, and collaborating with procurement and finance.

Other job functions include performing other duties as assigned or directed.

Knowledge, skills, abilities, and behaviors include embracing and embodying the City's core values, effective communication, producing desired work outcomes, planning and organizing work, strong interpersonal, oral, and written communication skills, planning, organizing, and prioritizing tasks, strong critical thinking, data analysis, and troubleshooting abilities, documenting processes, familiarity with ITIL Framework, and experience working independently, in a matrixed environment, and municipal settings.

Minimum qualifications include a Bachelor's degree from an accredited educational institution in Computer Science or related discipline and 2 years of progressively responsible experience in Information Technology Systems with experience working with enterprise-wide vendor software applications and experience in IT support. Must have or obtain ITIL Foundation certification within 12 months of employment. Must have or obtain CompTIA A+ certification within 6 months of employment.

Preferred qualifications include 2+ years' experience in enterprise application administration, 2+ years' experience in report building using Crystal Reports/SSRS/Cognos, and 1+ year experience with implementation and/or configuration of Enterprise Resource Planning systems, ITSM platform, Central Square Technologies and Tyler Technologies applications.

Conditions of employment include passing a drug screen and background check, having a Class C Texas Driver's License, and passing CIJS Certification due to access to secured areas and/or information.

Physical demands involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require visual and sound perception and oral communications ability. Work environment has limited exposure to environmental conditions. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol/drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.