Guest Services Associate

Join Our Cosmic Crew!

Spacious Skies Campgrounds is a fast-growing collection of campgrounds across the eastern United States, welcoming RVers, tent campers, cabin guests, and glampers from all walks of life. Since 2021, we've been redefining outdoor hospitality earning recognition in Travel + Leisure, Women's Day, MSN, Southern Living, and industry publications such as Woodall's and RV Business.

We are passionate outdoor enthusiasts who believe camping is for everyone. Our partnerships with Black Folks Camp Too, LGBT Outdoors, Girl Camper, RVShare, and Latino Outdoors reflect our mission to create inclusive and welcoming experiences in the great outdoors.

If you thrive in a fast-paced, people-first environment and love being the welcoming face that sets the tone for an unforgettable stay, we'd love to meet you.

About the Role

As a Guest Services Associate at Spacious Skies Campgrounds, you are the heartbeat of the campground's front office. You are often the very first voice a guest hears on the phone and the first smile they see when they arrive.

This is not just a front desk position. It is a highly visible, operationally essential role that blends hospitality, organization, problem-solving, and leadership support. You will work closely with the General Manager, Maintenance, Grounds, and Housekeeping teams to ensure seamless daily operations and exceptional guest satisfaction.

You are a trusted point of contact someone guests rely on for information, solutions, and reassurance. This role requires strong communication skills, calm decision-making, meticulous organization, and a genuine passion for creating positive experiences.

Spacious Skies operates as a collective. While this position is based at one campground, opportunities may arise to participate in brand-wide initiatives or assist at sister properties. In some cases, this may include temporary travel to support operations at another campground.

What You'll Do

Guest Experience & Front Desk Operations

• Book and manage reservations using our cloud-based park management system (Newbook preferred)
• Greet guests warmly during check-in and ensure smooth, efficient check-out experiences
• Answer incoming calls promptly and professionally (by the second ring whenever possible)
• Handle guest questions, concerns, and special requests with confidence and care
• Provide information about campground amenities, local attractions, restaurants, and outdoor activities
• Process cash and credit card transactions accurately following established procedures
• Maintain organized records and daily reporting for the General Manager
• Organize and assist with on-site activities and guest engagement initiatives

Operational Support & Communication

• Maintain strong communication with Maintenance, Grounds, and Housekeeping teams to ensure guest needs are met
• Conduct routine inspections of facilities and accommodations to ensure cleanliness and functionality
• Perform daily, weekly, and monthly stocking and light cleaning duties as assigned
• Ensure compliance with campground policies, procedures, and safety regulations
• Participate actively in team meetings and contribute to a positive, solutions-focused culture
• Document operational issues, guest feedback, and follow-up needs clearly and accurately

What We're Looking For

• Strong organizational skills and exceptional attention to detail
• Outstanding verbal and written communication skills
• A calm, solutions-oriented approach in high-pressure situations
• 1+ years of customer service or hospitality experience preferred
• Proficiency in computer systems and the ability to learn new software quickly
• Experience with booking systems, POS systems, CRM tools, and Microsoft Office 365
• Ability to prioritize multiple tasks in a fast-paced, guest-facing environment
• Weekend, holiday, and varied shift availability required
• Knowledge of local attractions and outdoor activities is a plus
• Bilingual (Spanish or French) is a major plus
• Valid driver's license and reliable transportation preferred
• A positive attitude and willingness to jump in wherever needed

You are someone who:

• Enjoys helping people
• Communicates clearly and professionally
• Thrives in team environments
• Takes ownership of problems and follows through
• Stays composed and confident under pressure

Education & Experience

• High school diploma or equivalent required
• Minimum of 1 year of customer service experience preferred
• Demonstrated ability to provide exceptional guest service
• Strong computer literacy and comfort using reservation and sales tracking systems
• Commitment to continuous learning and professional growth

Working Conditions

This role is primarily based in the front office but may require assisting in other areas of the campground as needed.

You will spend extended periods working at a computer, handling phone calls, processing transactions, and engaging directly with guests. The position involves repetitive administrative tasks, multitasking, and frequent in-person and phone-based interactions.

At times, you may assist with light housekeeping or operational tasks to support the broader team. Maintaining composure, professionalism, and positive energy even during peak check-in periods or emergency situations is essential.

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Frequent use of computers, phones, and office equipment
• Ability to lift and carry up to 2550 pounds occasionally
• Walking throughout the campground as needed to support operations
• Bending, reaching, and light physical activity as required

Seasonal Incentives & Benefits

• 30% Employee Discount
• 10% Friends & Family Discount
• LifeMart & LifeCare Discount Program
• Referral Bonus Program
• Campground Transfer Flexibility Consideration
• Accrued Sick & Safe Leave

Why You'll Love Working Here

At Spacious Skies, we're more than a workplace, we celebrate wins, support one another, and show up every day with a "yes we can" mindset.

Your voice sets the tone. Your professionalism builds trust. Your responsiveness creates peace of mind. Your hospitality creates connection.

As we continue growing, our Guest Services Associates remain at the center of what makes Spacious Skies special.

If you're ready to bring warmth, organization, confidence, and positive energy to a growing outdoor hospitality brand, we can't wait to meet you.

Equal Employment Opportunity

Spacious Skies Campgrounds is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, marital status, veteran status, or disability status.