Quality Analyst

Quality Analyst

Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we're creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it's developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location: Position is remote

Description of Role:

The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties.

Responsibilities:

• Review and confirm entries prior to being sent to CBSA's CARM system for accounting purposes
• Work with staff and branch managers on training sessions
• Follow up with clients as required to ensure description and HS accuracy
• Database maintenance including updating special instructions and classifications
• Vet documents to ensure compliance with CBSA and all other regulatory agencies. Examples Include CUSMA certificates, licenses, certificates, and other import documents.
• Stay current with upcoming regulatory changes impacting the Willson International client base.
• Advise staff on the classification, valuation and import requirements of merchandise. Complete and accurate tariff opinions including duty rate and SIMA scope checks are routine.

Knowledge and Educational Requirements:

• High School Diploma is required. College Diploma an asset
• Must have minimum five (5) years Customs Brokerage experience
• Strong working knowledge of ITMR, ECM systems
• Working knowledge of Microsoft Office Suite – Excel, word, Outlook
• CCS Designation is required, CTCS preferred

Why you'll love it at Willson:

Work-from-home environment, with a home internet reimbursement

3 weeks paid vacation for all new hires

RRSP program

We care about your loved ones too – that's why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.

Change is crucial to success – it's never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward

#Oneteam is essential to our corporate identity – we only succeed if we work together. That's why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).