Customer Service Representative

Labatt Food Service is hiring a Customer Service Representative for the San Antonio office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.Responsibilities* Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.* Research and offer product suggestions based on customer requirements* Communicate order and product changes with customers in a timely fashion* Identify and effectively communicate changing customer needs with internal personnelRequirements* Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.* Strong work ethic with a positive attitude to maintain good rapport with customers* Demonstrate empathy towards customer concerns with a sense of urgency to resolve them* Ability to take on other responsibilities as needed.* Bilingual, English & Spanish, strongly preferred.