Transportation Specialist, MCS

Overview Transportation Specialist Amazon's Relay Operations Center (ROC) team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you'll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time. Key Responsibilities Deliver outstanding carrier and driver experience/solutions in a high-volume contact center, researching, problem-solving, setting appropriate expectations, and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur. Work in a fast-paced environment and adhere to schedules: start/stop, and breaks/lunches. Support workload surges and/or weather-related operations as needed, including working significant overtime during designated high-volume peaks. Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisive). Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history. Work with cross-functional teams, use analytical skills to drive data-driven decisions, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. Provide support to drivers and carriers with over-the-road disruptions. Calls will be monitored and recorded for training and compliance purposes. Basic Qualifications 1 year of experience working with computers and Microsoft Office (including Outlook, Word, and Excel). High school or equivalent diploma. Work 40 hours per week, including overtime as required. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Age 18 years or older. Preferred Qualifications 1 year of contact center experience, or experience in the customer service/contact center industry. EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Compensation USA, AZ, Tempe: $21.00–$29.00 per hour. #J-18808-Ljbffr Arizona Staffing