Retail Team Leader

About the Role Our client, a progressive retail establishment, is seeking a motivated and dynamic Retail Team Leader to join their team in East London, Eastern Cape . This role is ideal for an experienced retail professional looking to step into a leadership position, supporting the Store Manager in overseeing daily operations, guiding the sales team, and ensuring exceptional customer experiences. The Retail Team Leader will be instrumental in fostering a positive and productive work environment, driving sales, and upholding brand standards. You will have the opportunity to develop your leadership skills, mentor junior staff, and contribute significantly to the success of the store. Join a company that is committed to employee growth and customer satisfaction in the vibrant city of East London . Key Responsibilities Assist the Store Manager in supervising daily retail operations. Lead and motivate the sales team to achieve individual and store sales targets. Provide excellent customer service and ensure customer satisfaction. Train and mentor new and existing sales associates. Oversee stock management, including receiving, replenishment, and visual merchandising. Ensure store presentation standards are maintained, including cleanliness and organization. Handle customer inquiries and resolve issues effectively. Assist with staff scheduling and performance monitoring. Uphold company policies and procedures, ensuring a safe and compliant store environment. Deputize for the Store Manager in their absence. Requirements Proven experience in a retail sales role, with demonstrated leadership potential or previous supervisory experience. Strong understanding of retail sales processes and customer service best practices. Excellent communication and interpersonal skills. Ability to motivate and guide a team towards achieving goals. Familiarity with POS systems and inventory management is an advantage. Ability to work flexible hours, including weekends and public holidays, as required by store operations in East London, Eastern Cape . A proactive and positive attitude. High school diploma or equivalent; further retail education or certifications are beneficial. Team-oriented with a strong work ethic. Based in or willing to relocate to East London . Benefits Competitive annual salary of ZAR, commensurate with experience. Opportunities for career advancement and leadership development. Employee discount on a wide range of retail products. Comprehensive training programs to enhance sales and leadership skills. A supportive and collaborative team environment in our East London store. Contribution to a provident fund and access to a medical aid scheme. Performance-based incentives and bonuses. Potential for hybrid work arrangements, allowing for flexibility between in-store leadership and administrative tasks. Regular team social events and professional development opportunities. #J-18808-Ljbffr