Hotel Front Desk Attendant

Job Description

Job Description

SONESTA SELECT ATLANTA CUMBERLAND GALLERIA BALLPARK

3000 CUMBERLAND BLVD SE

ATLANTA, GA 30339

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

$15 hourly

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Manage guest check-ins and check-outs appropriately
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Take reservations over the telephone, through emails and in person, including groups
• Welcome guests warmly, determine their needs, and manage the registration process.

• Availability to work flexible schedules, including weekends and holidays.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.