Thistle Grill Restaurant Manager

Thistle Grill Restaurant Manager

The Country Club of Rochester is a prestigious Platinum Club of America and one of the country's oldest clubs with deep roots in the community.

This is a great chance to be part of a devoted team who takes pride in providing excellent service. We are seeking a qualified and dedicated individual to fill the Thistle Grill Restaurant Manager Position!

The Thistle Grill Restaurant Manager is a hands-on leader responsible for the daily operations of The Thistle Grill, the Club's casual dining restaurant known for its fast-paced, high-volume service. This role also oversees operations of the Poolside Grill during the summer season (Memorial Day through Labor Day), ensuring a high standard of service, smooth workflow, and a welcoming environment for members and guests. The ideal candidate thrives in a dynamic service setting, exhibits exceptional team leadership, and is committed to delivering an excellent dining experience.

Primary Responsibilities:

Operations Management:

• Lead the day-to-day operations of Thistle Grill and Poolside Grill during the summer season.
• Maintain consistent service standards, cleanliness, and operational efficiency across both outlets.
• Assist the Senior Food & Beverage Manager in developing and enforcing SOPs to support smooth service and compliance with health and safety protocols.
• Manage and maintain inventory of dining service items, including glassware, china, flatware, and linen.
• Ensure compliance with state and local alcohol service laws and club policies.
• Contribute to weekly staff scheduling and complete payroll responsibilities via the ADP platform.
• Assist in other club outlets—including Hagen restaurant, banquets, and events—based on the needs and volume of business.

Team Leadership & Development:

• Assist in recruiting, onboarding, and training seasonal and year-round food & beverage staff.
• Supervise a dynamic team, providing regular coaching, support, and performance feedback.
• Foster a high-energy and professional culture rooted in teamwork, member service, and accountability.
• Support ongoing staff development and training programs to ensure consistent service quality.

Member & Guest Experience:

• Create a warm, welcoming atmosphere for members and guests by leading with hospitality.
• Maintain a visible floor presence, engaging with members to ensure satisfaction and resolve issues quickly and professionally.
• Collaborate with the Events and F&B teams to execute special events, theme nights, and poolside service offerings.

Administrative & Support Duties:

• Attend weekly F&B and staff meetings to stay aligned with club initiatives.
• Provide hands-on floor assistance during peak service times.

Required Skills & Qualifications:

• Strong verbal and written communication skills.
• Working knowledge of food and beverage service, including casual dining and outdoor service.
• Proven ability to lead a high-performing team in a fast-paced environment.
• Professional, polished demeanor with a focus on member satisfaction.

Preferred Background:

• Minimum of 3 years of experience in a high-volume restaurant, resort, or private club setting.
• Associate degree or relevant combination of education and professional experience.

Advantages of being a CCR team member include:

• Medical, Dental and Vision Benefits for Full Time employees!
• Free Long-Term Disability and Life Insurance for Full Time employees!
• 401k with up to 5% Employer Match available to both Full Time and Part Time Employees!
• Free Lunch and/or Dinner during your shift!
• Free Golf on Mondays!
• Many Employee Discounts through LifeMart!