IT Field Support Analyst

IT Field Support Analyst Pay Range: $22.00

YOUR ROLE

The IT Field Support Professional will be responsible for implementing, maintaining and supporting IT network infrastructure/solutions in order to contribute to a first-class IT Management Service for our operations. This role operates in complex decision‑making environments that impact CEVA Operations with the ability to provide network stability and exemplary end‑user experience.

WHAT ARE YOU GOING TO DO?

Install, configure, maintain, upgrade, and support network devices i.e. Cisco/ HP switches, VeloCloud Routers, Ruckus/ Cisco AP’s, Cradlepoints & management software Diagnose, troubleshoot, and resolve system issues and/or respond to outages Manage, research, and resolve complex end‑user escalation incidents Test and perform upgrades and patches to installed operating systems and software May develop plans, schedules, and requirements for deployment of systems Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs Work with Office of Information Security to monitor threats, alerts, and security vulnerabilities for installed systems; implement response plan for various types of threats and attacks Create and maintain system documentation of processes, procedures, plans, and configurations Manage and maintain hardware inventory of network switches and other devices

WHAT ARE WE LOOKING FOR?

Education, Skills and Experience Educated to degree level, University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the logistics industry. Strong expertise within functional domain or technology Good analytical and problem‑solving skills Characteristics Ability to influence effectively and negotiate effectively Able to communicate effectively in English language both orally and in writing Able to communicate effectively in the local language both orally and in writing Able to resolve conflicts Excellent client‑facing and collaboration skills Ability to work on your own initiative Excellent team leader and networker Educated to degree level or equivalent relevant experience

WHAT DO WE HAVE TO OFFER?

Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short‑ and long‑term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑and long‑term disability, critical illness, identity theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. #J-18808-Ljbffr American President Lines