Inside Sales Representative

Job Description

Job Description

Summary:

This position is primarily responsible for providing customer service and processing orders from customers and Outside Sales Representatives (OSRs) via phone, email, fax, and walk-in business. The role requires a positive and professional demeanor while performing the following duties:

Essential Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned:

• Respond to customer and OSR inquiries regarding product selection, pricing, and availability.
• Process customer quotes and OSR orders with accurate pricing and descriptions in a timely manner.
• Manage the customer order process, including order entry, placing orders with vendors, and tracking orders until they are received in the warehouse.
• Coordinate the purchase and delivery of special products.
• Maintain organized and detailed records of all quotes, orders, and shipments.
• Develop knowledge and familiarity with the company's products and services.
• Keep the work area clean and free of unnecessary clutter.
• Represent the company with professional conduct and courtesy when interacting with co-workers, customers, and vendors.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual:

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations.
• Project Management: Coordinates projects; communicates changes and progress; manages project team activities.
• Technical Skills: Assesses own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal:

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership:

• Change Management: Communicates changes effectively; prepares and supports those affected by change.
• Leadership: Exhibits confidence in self and others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization:

• Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness: Develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Strategic Thinking: Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; adapts strategy to changing conditions.

Self-management:

• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity: Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.
• Innovation: Generates suggestions for improving work.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Skills and Abilities:

• Must be proficient in the use of computer and Microsoft applications such as Word, Excel, Outlook, and QuickBooks.
• Legible handwriting is required.
• Must be able to work independently as well as part of a team with minimal supervision.

Other Qualifications:

• You must have one to three (1-3) years of experience in a fast-paced office environment.
• QuickBooks experience is a plus.
• Experience performing plan take-offs and/or reading blueprints is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee frequently needs to sit, use their hands for various tasks, and communicate effectively.
• The employee may occasionally need to stand, walk, and extend their hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

U.S. Architectural Millwork (USAM) is a leading supplier of high-quality interior millwork, doors, and trim, serving professional builders and contractors across the region. Our Knoxville team supports projects of all sizes with dependable delivery, detailed order coordination, and a commitment to getting materials to the jobsite when they’re needed most. Backed by strong partnerships and a customer-first mindset, USAM is built on reliability, responsiveness, and doing the job right.

Company Description

U.S. Architectural Millwork (USAM) is a leading supplier of high-quality interior millwork, doors, and trim, serving professional builders and contractors across the region. Our Knoxville team supports projects of all sizes with dependable delivery, detailed order coordination, and a commitment to getting materials to the jobsite when they’re needed most. Backed by strong partnerships and a customer-first mindset, USAM is built on reliability, responsiveness, and doing the job right.