Customer Service Representative

Customer Service Representative

This position will be responsible for managing the day-to-day activities of key accounts that are in the automotive, electronics, appliance, and medical markets. The customer service representative will be the point of contact for the customer and will assist in any customer needs (i.e. inventory, vendor-managed inventory, on time delivery, scorecard relations). To provide timely, attentive and positive service to the customer and making sure that their needs are met in a manner that reflects positively on the company.

Duties/Responsibilities:

• Support all aspects of service to the customer.
• Receive and process purchase/sales orders and customer forecasts
• Day to day ownership of the customer VMI (vendor managed inventory) system and customer on time delivery ratings
• Point person for all customer account communication to the internal commercial, supply chain and logistics departments
• Strategic liaison with others in supply chain department, daily interaction with scheduling, purchasing, demand planning and logistics
• Work with division commercial sales team and quoting team
• Initiate and implement initiatives which improve customer service and responsiveness
• Other duties as assigned

Required Skills/Abilities:

• Ability to provide professionalism, patience and a people-first attitude.
• Knowledge of customer supplier portals or other electronic data interchange methods with an understanding of customer/supplier Cum's, ASN, forecast data, etc. is preferred
• Ability to multi-task and drive actions to completion under strict deadlines.
• Demonstrate clear written and verbal communication skills.
• Above average Excel skills and the ability to analyze data
• Experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred
• Strong self-starter who can articulate effectively to management and peers to bring about effective change
• Working conditions include a normal office environment with interaction with the shop floor. (both union and non union environments)

Education and Experience:

• Ideally - Bachelor's degree with a minimum of 2 years customer service experience in a manufacturing environment preferred.
• We will consider an associate's degree and a minimum of 3 years of customer service experience or a minimum of 5 years of supply chain experience in lieu of a degree

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer