Care Manager II

The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. Complete comprehensive assessments at enrollment, yearly or at changes in condition. Develop Plans of Care derived from the completed assessments. Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity. Schedule initial contact with member to verify accuracy of demographic information. Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment. Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues. Ensure all clinical documentation meets state, agency documentation standards, and Medicaid requirements. Requirements Master’s degree in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LMFT, LCAS, LCMHC, LPA; Or Graduation from a school of nursing and licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active. Must be licensed as a Registered Nurse in the State of North Carolina. Physical Health experience preferred Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.) Knowledge of using assessments to develop plans of care Knowledge of Diagnostic and Statistical Manual of Mental Disorders Knowledge of LOC process, SIS for IDD and FASN assessment for TBI Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans Knowledge of and skilled in the use of Motivational Interviewing Core Competencies Demonstrates expertise in developing Plans of Care based on comprehensive assessments, ensuring compliance with state and Medicaid documentation standards. Proficient in communication and customer satisfaction, with a strong background in mental health and intellectual/developmental disabilities. Highest-signal resume keywords Licensed Clinical Social Worker (LCSW) Motivational Interviewing Plans of Care Development Mental Health/Substance Use Disorder (MH/SUD) Experience Microsoft Office Proficiency ATS Optimization Keywords Hard Skills Comprehensive Assessments Plans of Care Development Medicaid Knowledge Diagnostic and Statistical Manual of Mental Disorders Knowledge LOC Process Knowledge SIS for IDD Knowledge FASN Assessment for TBI Knowledge Soft Skills Communication Customer Satisfaction Timely Follow-Up Certifications & Qualifications Licensed Clinical Social Worker (LCSW) Licensed Marriage and Family Therapist (LMFT) Licensed Clinical Addiction Specialist (LCAS) Licensed Clinical Mental Health Counselor (LCMHC) Licensed Psychological Associate (LPA) Registered Nurse (RN) Industry Keywords Integrated Health Consultant Intellectual/Developmental Disabilities (I/DD) Physical Health Experience Medicaid Requirements Tools & Technologies Microsoft Office #J-18808-Ljbffr Jobtailor