Claims Service Representative

Claims Service Representative - Full TimeTo ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.This position is not eligible for employer sponsorship. Applicants must be legally authorized to work in the United States and must not require employer sponsorship.This is a fully onsite position located at our corporate campus in Phoenix, AZ.Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment, Commercial Policy Holders and Managing General Agencies. In addition, the CRU provides other support functions for the Repwest's Field Claims Offices, the Commercial Claims Unit, the Subrogation Unit and the Equipment Damage Unit. Duties include answering inbound calls and entering information into a PC based program. This is a fast-paced environment; hours will be from 9AM – 5PM AZ. Candidates must be able to work evenings and weekends as well as fully on site at our Phoenix office. This role is full time.Responsibilities:Service customers through back-to-back inbound phone callsManage incoming and outgoing mailPartner with internal field representatives to resolve incident mattersRequirements:1+ years in customer service background, preferably call centerHS DiplomaAbility to type 30+ WPMComfortability using Microsoft Office Suite for clerical tasksGood communication skillsClaims or insurance experience is a plusMust be available evenings and weekendsThis is not available for remote workThis is a fast-paced, multi-tasking environment; hours will be 9AM – 5PM AZ for the first year. Candidates must be willing to accommodate fluctuating schedules, weekends, and the occasional holidayU - Haul Offers:Medical insurancePrescription drug plansDental & Vision plan with hearing care discountsOnsite medical clinic for team members and eligible family membersNew indoor fitness gym (Midtown Phoenix campus)Get Fit Gym Reimbursement ProgramRegistered Dietitian ProgramWeightWatchers®CVS Virtual CareU-Haul Kids Program24-Hour Nurse LineWellness Program (Healthier You initiatives & challenges)Mindset App ReimbursementPet Insurance & Wellness plansCareer stabilityOpportunities for advancementValuable on-the-job trainingTuition Reimbursement ProgramFree online courses for personal and professional development at U-Haul University®401(k) Savings PlanEmployee Stock Ownership Plan (ESOP)Company-paid life insuranceVoluntary life insurance optionsShort-Term and Long-Term DisabilityCritical Illness, Accident & Hospital Indemnity plansBusiness & business travel insuranceMetLaw Legal ProgramMetLife Auto & Home InsuranceLifeLock Identity Theft ProtectionDave Ramsey's SmartDollar® Financial Wellness ProgramU-Haul Federal Credit UnionPaid holidays, vacation, and sick timeYou Matter Employee Assistance Program (EAP)Discounts on cell phone plans, hotels, computers, vehicles & moreCommunity involvement & volunteer opportunitiesU-Haul Mothers Program (Paid maternity leave)U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.