Hospitality Manager - Miami, FL

The Hospitality Manager serves as the on‑site operational leader for the Third Party Hospitality Program (TPHP), managed by Black Briar Hospitality, within a luxury residential condominium. The program manages only transient guests, providing a full suite of hotel‑style services, including valet parking, doorman and bellman service, housekeeping, in‑unit maintenance, concierge, incidental billing, and key access management. The Hospitality Manager oversees the entire guest journey from check‑in to check‑out ensuring each stay reflects Black Briar’s commitment to luxury service, compliance with Miami's short‑term rental regulations, and the consistent operational excellence of the brand. This role leads the on‑site hospitality team, manages departmental operations, and maintains accountability for financial and administrative functions. Essential Duties and Responsibilities Leadership and Operational Management Develop and implement the strategic vision and operational plan for the hospitality program, aligning with the expectations of ultra‑luxury living and the directives of the Board of Directors or Ownership Group. Direct the day‑to‑day operations of TPHP in adherence with Black Briar standards. Foster a culture of excellence, accountability, teamwork, and continuous professional development. Lead, train, and motivate teams across Valet, Bell, Door, Guest Services, Front Desk, Housekeeping, and Maintenance. Liaise with property ownership, the condominium association, and Black Briar corporate management. Develop and maintain Standard Operating Procedures (SOPs) for transient guest operations. Conduct regular staff briefings, training, and performance reviews. Maintain clear and consistent communication with the Board of Directors or Ownership Group, residents, and staff. Prepare and present regular reports on program operations, financial performance, and guest/resident satisfaction. Guest Experience and Service Excellence Oversee all guest interactions, ensuring professionalism and warmth. Manage service recovery with discretion and urgency. Maintain presentation standards across all guest‑facing spaces. Support concierge and front desk coordination to guarantee a seamless stay. Program‑Specific Responsibilities (TPHP Operations) Oversee and coordinate transient guest stays, ensuring service delivery from check‑in to check‑out. Direct valet, bell, and doorman staff to deliver premium arrival and departure service. Manage real‑time guest requests via the mobile app. Coordinate housekeeping and in‑unit maintenance scheduling. Maintain compliance with all Miami STR regulations. Monitor guest satisfaction and departmental response metrics. Financial and Administrative Oversight Oversee the development and management of the annual budget, ensuring fiscal responsibility, maximizing operational efficiency, and providing insightful financial reporting. Analyze financial performance, identify trends, and implement strategies to enhance the program's financial health. Identify, negotiate with, and manage relationships with high‑quality vendors and contractors for various services, ensuring exceptional service delivery and cost‑effectiveness. Manage departmental budgets and expense controls. Approve vendor invoices and payroll. Oversee guest billing and incidentals. Maintain operational logs, audits, and reports for ownership and corporate review. Skills Knowledge, Skills and Abilities Strong leadership and financial management skills. Deep understanding of high‑end service standards and the ability to cultivate a service‑oriented culture. Knowledge of relevant Florida real estate laws and condominium governance. Bilingual preferred (English/Spanish or Portuguese). Professional demeanor, flexible schedule, and strong in Education & Experience 5+ years in hospitality management, with at least 2 years in a luxury environment and at least 2 years in a department head (or higher) position. Bachelor’s in Hospitality Management or related field preferred. Advanced hospitality software proficiency (PMS, POS, CRM). #J-18808-Ljbffr