Hospitality Sales Coordinator

Garnier Thiebaut, Inc. is a heritage French manufacturer of luxury linens and textiles, renowned since 1833 for its exceptional craftsmanship, vibrant designs, and sustainable production. The company serves the world’s finest hotels, restaurants, and retailers with high-quality table, bed, and bath linens. To learn more about Garnier Thiebaut USA, we encourage you to follow us on our LinkedIn page or Instagram for company updates, culture and career opportunities. Role Overview Garnier Thiebaut is seeking a highly organized and service-oriented Sales Coordinator to join our Hospitality Division. You will serve as the primary point of contact for customers, providing exceptional service while processing orders, responding to customer needs, answering product questions and supporting our Hospitality Sales team. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced environment, and enjoys supporting both customers and business growth. This position is full-time, in-office five days per week. Key Responsibilities: Develop in-depth knowledge of Garnier Thiebaut's products, collections, and hospitality offerings to confidently assist customers and support the sales team. Respond to customer inquiries regarding products, pricing, availability, lead times, order status, shipments, returns, claims, and samples. Process customer orders and reorders accurately while identifying opportunities to increase sales and grow existing accounts. Support Hospitality sales representatives by managing customer requests, preparing quotes and assisting with account management. Proactively contact prospective and existing customers by phone to generate sales opportunities, follow-up on leads and support business growth. Coordinate with other internal departments to ensure accurate and timely order fulfillment. Communicate price changes, discontinued items, backorders and other product updates to customers. Maintain accurate customer, pricing, and order information within the company's ERP system. Build and maintain strong customer relationships by providing exceptional service. Assist with trade shows, customer visits, catalog mailings, and semiannual inventory counts. Effectively manage multiple priorities in a fast-paced environment. Required Skills & Qualifications Associate degree or higher in a relevant field, or equivalent relevant work experience. Minimum of 2 years of experience in sales support, inside sales, customer account management or customer service support. Proficiency in Microsoft Office, particularly Excel and Outlook. Experience with order processing is a plus. Experience working with ERP systems preferred; NetSuite experience is a plus. Excellent verbal and written communication skills. Strong organizational, planning, and time management skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Self-motivated with the ability to work independently and collaborate effectively across departments. Outstanding customer service and relationship-building skills. Strong problem-solving skills and attention to detail. The pay range for this position is $25.00–$27.00 per hour, depending on experience and qualifications. Garnier Thiebaut USA offers medical, dental, vision, life, and long-term disability insurance, paid time off, sick days, floating holidays, paid holidays, and a 401(k) plan with company match. Hiring Process Qualified applicants will be contacted by HR for an initial phone, followed by an interview with the hiring manager then an in-person interview with the VP of Hospitality Sales and the CEO. Final candidates may be asked to complete a background check and provide professional references. Information submitted during the application and hiring process will be used only for recruitment and employment-related purposes and will be handled in accordance with applicable privacy laws. Garnier Thiebaut, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information. In addition to federal requirements, Garnier Thiebaut, Inc. complies with applicable state and local laws governing nondiscrimination in every location where we operate. #J-18808-Ljbffr Garnier Thiebaut USA