Senior Automation Engineer (AI-Powered)

Job Description

Job Description

About Planet DDS

We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we’re tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.

Here, you won’t just join a team - you’ll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you’re ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.

To learn more, visit: Planet DDS. 

Overview

The Senior Automation Engineer is a pivotal, foundational hire for our AI program — the engineer who will design, ship, and own production-grade agentic workflows on Snowflake (Cortex Agents, Cortex Analyst) and Claude (Cowork, Code, Skills, MCP), and build the evaluation, observability, and governance discipline that makes those investments produce measurable ROI. This is a role for someone who is deeply curious, eager to grow alongside a rapidly evolving capability, and excited to help build an organizational muscle that does not yet fully exist.

This role is ideal for a senior, self-directed engineer who enjoys operating with autonomy, translating business problems into technical solutions, and owning work end-to-end, from idea through production, adoption, and measurable ROI.

Day-to-day, you will work most closely with the Data Engineer (who owns the data layer this role builds on) and with a focused set of internal business stakeholders whose workflows you are actively building and improving. You will not own stakeholder management broadly — you will own the work.

Job Duties

• Design, build, and scale production-grade agentic workflows on Snowflake gold data using Cortex Agents and Claude (Cowork, Code, Skills, MCP), integrating with internal systems through MCP and reusable tools.
• Implement multi-agent patterns (planner/worker, delegate/reviewer) with deterministic and human-in-the-loop controls for high-risk writes back to source systems.
• Own the AI execution layer end-to-end: prompt and skill architecture, orchestration, evaluation, observability, cost attribution, logging, and reusable tool creation including MCP.
• Treat context engineering as a first-class discipline. Assembling the right semantic context, data definitions, examples, and tool descriptions for each agent is the single highest-leverage activity in this role, and the most common difference between agents that work and agents that hallucinate. It matters more than model choice or fine-tuning.
• Configure and extend MCP connectivity as needed — primarily through the Snowflake MCP, with ancillary MCPs and orchestration tools (Azure Logic Apps, Power Automate, Snowflake Tasks) used where they are the right fit. Pick the right tool per job rather than forcing everything through one.
• Instrument workflows with tracing, cost and performance dashboards, evaluation harnesses (automated and human), and drift monitoring.
• Establish governance: prompt and skill versioning, action audit trails, and human-in-the-loop approval gates for high-risk writes.
• Drive solutions from concept to production with documented ROI, without heavy process or handoffs.

Skills and Qualifications

• 5-7 years of experience in software engineering or applied AI.
• 2+ years building production deployments of agentic AI systems (tool-using LLMs or multi-agent workflows) with measurable business outcomes.
• Demonstrated experience productionizing LLM-based systems, including structured evaluation and observability.
• Proficiency in Python and building API-first services with CI/CD.
• Hands-on experience with prompt engineering, context engineering, evaluation, and optimization.
• Hands-on experience with Snowflake Cortex (Cortex Agents, Cortex Analyst, Cortex Search) strongly preferred. Snowflake-to-Claude is the core of this program; candidates with equivalent AI feature sets in another cloud ecosystem will be considered but Snowflake experience is a meaningful advantage.
• Proven ability to integrate Anthropic Claude (Cowork, Code, Skills, MCP) or similar production LLM platforms into orchestrated workflows.
• Experience designing and orchestrating multi-step, event-driven workflows using modern cloud-native services.
• Comfortable in the Microsoft enterprise environment and/or enterprise orchestration tools outside of the Microsoft environment.
• Demonstrated ability to implement guardrails, output validation, and human-in-the-loop patterns in production.
• Familiarity with AI cost attribution and ROI optimization strategies.
• Genuine intellectual curiosity and comfort with ambiguity. This is a foundational role in a capability that is evolving rapidly; the right candidate is energized by that, not unsettled by it, and can learn and adapt faster than any job description can anticipate.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.

PLANET DDS CORE IDEOLOGY :

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
• Empathetic – We are educated on the experience of our customers and feel vested in their success
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
• Trustworthy – We operate with integrity and honest, making promises we know that we can keep
• Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.