IT Support Technician

IT Support Technician

Apogee is seeking an IT Support Technician to support the Space Training and Readiness Command (STARCOM) contract. In this role, you will provide on-site support to our local training environment as well as our government customer as needed and will report. This position will be primarily for someone with large troubleshooting capabilities, a proven record of Help Desk/IT Support, and a desire to learn System and Network Administration on a smaller scale.

This is a full-time on-site position located in Colorado Springs, Colorado.

Responsibilities

Assist with the deployment and troubleshooting of equipment, software, and other systems.

Perform creation and deployment of images across 200+ computer systems.

Maintain documentation.

Performs periodic meetings with the Government customer to understand requirements for future needs.

Performs periodic reviews to ensure compliance with policies and procedures.

Assist in training and/or coordination of training as it relates to hardware and software.

Assist with the monitoring of network systems and communicates alerts or issues to third-party IT support partners.

Interacts with customers, management, and staff to resolve problems, answer questions, and develop more efficient methods of processing data or integrating systems.

Assist with network and application password unlocks and resets.

Assist with troubleshooting printers and other hardware peripherals.

Organize and maintain IT resources.

Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Data cleanup.

Assist with implementation of system roll-out and updates and instructing customers on use.

Qualifications

Minimum Experience:

Citizenship: Must be a US citizen Education: High School Diploma Years of Experience: 5+ years relevant experience, OR combination of Education/Certification in lieu of years' experience Additional Experience:

Working knowledge of Windows network and operating systems

Working knowledge of PC / LAN hardware troubleshooting and workstation software

Ability to handle multiple requests and tasks with minimal supervision.

Excellent analytical and problem-solving skills.

Exceptional customer service and communication skills, both verbal and written

Excellent work ethic and dedication.

Proficiency in Microsoft Suite.

Strong work ethic and attention to detail.

Possess the ability to maintain the integrity of highly confidential organizational information.

Ability to research and accurately document issues and fixes.

Ability to see a problem through to completion.

Logical thinking and analytical processing

Preferred Qualifications: Certifications: CompTIA Security+ Certification Years of Experience: 5+ Years of Tier 2, Tier 3 Help Desk Support

Additional Experience:

Experience with VMware products and tools

Additional Information: Location: 9910 Federal Drive, Colorado Springs, CO 80920 On-site: This position is on-site full-time

Pay Range

USD $30.00 - USD $34.00 /Hr.