Technical Support Agent

Job Title: Technical Support Representative I (TSR1) – Building Automation

Location: Round Rock, TX 78665

Type: 4‑month Contract-to-Hire

Pay: $21–$22/hr (based on experience)

Work Environment: Fully on-site

Overview

We’re seeking a Technical Support Representative I (TSR1) who can triage and troubleshoot issues within commercial building automation, HVAC controls, and energy management environments. This role supports live building operations by handling real-time technical diagnostics, navigating structured ticket queues, and making SLA‑driven decisions.

Ideal candidates bring a mix of technical troubleshooting, systems thinking, and operations support experience—not just general call center or desktop support.

What You’ll Do

• Perform first-level troubleshooting for building automation systems (BAS), HVAC controls, lighting controls, and EMS platforms

• Diagnose alarms, device offline issues, connectivity failures, schedule/setpoint issues, or sensor/point discrepancies

• Manage structured ticket queues, including creation, triage, prioritization, and closure

• Make dispatch decisions based on SLAs, site impact, and technical assessment

• Communicate with subcontractors, internal teams, and facility contacts regarding status, resolution steps, and escalations

• Document diagnostics, actions, and outcomes with clarity and accuracy

• Assist with system updates, portal maintenance, and operational support tasks as needed

Qualifications

• High School Diploma or GED

• 1+ year of experience in technical support, building systems support, controls/HVAC troubleshooting, facilities operations, or related environments

• Strong technical diagnostic skills beyond basic desktop support

• Ability to interpret device alarms, connectivity issues, schedules, or control settings

• Familiarity with ticketing systems, dashboards, or queue-based environments

• Excel/Outlook proficiency

Preferred Experience

• Exposure to: BAS, EMS, HVAC controls, lighting controls, Niagara/Tridium, BACnet, Modbus, JCI Metasys, Siemens Desigo, Schneider EcoStruxure, Honeywell WEBs, Distech

• Experience in facility operations, building automation, mechanical/electrical service, or energy management

• Working within SLA‑driven operational environments

Why This Opportunity?

• Stable career path into controls, energy management, or smart building operations

• Full benefits upon conversion, including 401(k) with match

• Technical career growth in a rapidly expanding field

#PriorityWest26

Job Type & Location

This is a Contract to Hire position based out of Round Rock, TX 78665.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Round Rock,TX 78665.

Application Deadline

This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.