Field Service Rep

Field Service Representative

Textron Systems is seeking a dedicated and adaptable Field Service Representative (FSR) with proven expertise in military ground vehicles. The FSR applies deep technical knowledge of vehicle systems to perform hands-on repair, modification, and assembly of Land Systems platforms, and may supervise personnel assigned to assist with these actions. This role is highly dynamic, involving critical support for tactical ground vehicle prototype builds, test events, field retrofits, and high-visibility customer activities such as demonstrations, touchpoints, and trade shows.

Operating as a vital link between Textron Systems and the end-user, the FSR must engage seamlessly with a full range of external customer organizationsspanning all rank and skill levelsas well as internal cross-functional teams including Engineering, Program Management (PM), Production, and Procurement. This position requires extensive travel, including extended domestic (CONUS) and international (OCONUS) deployments.

Key Responsibilities:

• Field Operations & Troubleshooting: Leverage comprehensive vehicle expertise to perform repairs, modifications, and complete vehicle builds directly at customer locations. Conduct advanced mechanical, electrical, and automotive system troubleshooting, repair, and preventive maintenance on complex ground combat platforms.
• Event & Lifecycle Support: Actively support ground vehicle prototype builds, engineering test events, and field retrofits. Represent Textron Systems as a technical vehicle expert at customer demonstrations, operational touchpoints, and industry trade shows.
• Cross-Functional & Customer Engagement: Serve as a primary technical interface, communicating effectively with diverse customer organizations and seamlessly collaborating with internal engineering, PM, production, and procurement teams to drive platform solutions.
• Training & Documentation: Review, validate, and update technical vehicle manuals. Conduct hands-on systems and platform training for customer operators and maintenance personnel.
• Data & Configuration Management: Generate and maintain data for Electronic Customer Service Request (ECRS) forms to track daily field operations. Review approved ECRs, DCRs, CICRs, EOs, and drawings to determine modification kit requirements and prepare associated paperwork.
• Reporting: Maintain tracking reports for warranty and modification kit control via Computerized Tracking Systems. Research data for vehicle service bulletins and assist in their drafting.

Work Experience:

Required Qualifications:

• Experience: Technical training with 1 to 5+ years of proven, hands-on experience focused specifically on military ground vehicles or heavy tactical platforms. Must have demonstrated ability to troubleshoot and repair complex electrical, mechanical, and automotive systems in a production line or field operations environment.
• Technical Skills: Deep understanding of military vehicle powertrains, suspensions, and integrated systems. Strong ability to read and interpret electrical and mechanical schematics, and effectively utilize diagnostic equipment used on modern tactical vehicles.
• Communication: Excellent written and oral communication skills, with a proven ability to present technical vehicle information and status updates on a regular basis.
• Travel: This position requires up to 100% travel. Must be willing and able to work extended hours and deploy on extended CONUS and OCONUS assignments to support customer tactical vehicle fleets.
• Software Proficiency: Proficient in MS Office suite, specifically Outlook, Excel, and Word.
• Certifications: Must possess or be able to obtain a Level 1 PADI Certification.

Preferred Qualifications:

• Military Background: US Army or USMC veterans with combat, maintenance, or Master Gunnery Sergeant experience operating, maintaining, or supporting ground combat vehicles are highly desired.
• Welding: Aluminum and steel welding capability; ability to pass an in-house weld certification is a strong plus.

Education:

• Military-related technical education and training on ground vehicle platforms is highly valued.
• Associate degree in electrical, electronic, automotive, or mechanical disciplines preferred, but not required.

Essential Physical Demand Requirements:

Postural: Must have the ability to move extremities and spine throughout a sufficient range of motion that will permit the employee to work in a variety of postures involving a range from floor to overhead level. Flexing and twisting of the trunk and other awkward postures are occasionally required.

Dexterity: Must have a good dexterity and frequently use one and two hands throughout the work period for tasks involving fingering, gripping and manipulation.

Cardiorespiratory Demand: Must have sufficient cardiorespiratory fitness to be able to perform medium work involving heavy lifting. Must be able to safely tolerate medium demands on the cardiorespiratory system in various temperature ranges and humidity.

General Physical Activities: Include standing, walking, sitting, stooping, kneeling, squatting, body twisting, sense of touch, manual dexterity, speaking clearly, seeing distant/reading, reaching, hearing, depth perception, color vision, lifting, carrying, pushing, pulling, climbing ladders, climbing stairs and balancing.

Physical Demand Level - Medium: Must be able to perform medium physical labor as classified by the United States Department of Labor. Physical demands typically involve lifting, carrying, pushing and pulling not to exceed 60 lbs.