Game Runner

Job Description

Job Description

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Charlotte Location

Located on the border of the South End and LoSo neighborhoods of Charlotte, this is our Company's 5th location. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms blasting teams with Paint, Foam and Slime; 4 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups.

Essential Duties & Responsibilities :

A Game Runner will help in creating a one-of-a-kind experience for both Beat The Bomb's customers and fellow team members. Beat The Bomb Game Runners must be adaptable, working both Front of House (FOH) and Back of House (BOH) roles, understanding all elements of the Beat The Bomb operation.

• Front of House (FOH) Focus:

• • Always make customers feel welcome, and excited to be at Beat The Bomb
  • Ensure all game rooms are prepped, tested and ready for gameplay.
  • Assist Managers with customer check-in as needed
  • Make sure customers are properly set up for the game in a timely manner
  • Make sure all customer areas are presentable and clean
    • Game Rooms
    • Bathroom
    • Party Room
  • Pictures! Always offer to help capture the moment with customers whenever you can
  • Head on a swivel! Down time in your area? Always ask, "where else can I help?"
• Back of House (BOH) Focus:
  • Assist teams with suits, onboarding and waivers
  • Start a team in the game if needed
  • Ensure Bomb Rooms are set up to start the day and prior to each team's entry into the bomb room
  • Maintain a safe environment and facilitate a safe experience for our customers and fellow team members - everyone appreciates feeling taken care of!
  • Engage and have fun, then engage again and have more fun...with our customers!
  • Pictures! Always offer to help capture the moment with customers whenever you can
  • Assist Front of house team members with getting teams set up

The Ideal Game Runner:

• Embodies Beat The Bomb's Values:
  • Bring Positivity
  • Take Responsibility
  • Build The Future
  • CREATE THE FUN
• Isn't afraid to get messy...it's a paint blast facility after all!
• Is great with groups! We love to party... and Game Runner's need to excel in commanding groups of all kinds - birthdays, corporate teams, family reunions and beyond!
• Has an interest in live experiences / digital gaming
• Loves people! They thrive when engaging with others... both teammates and customers alike!
• The ultimate teammate - they are ready to jump in and help wherever and whenever necessary!
• Has a strong aptitude for technology and/or an interest and excitement to learn
• Is solution oriented
• Remains calm when faced with external pressures
• Is friendly, outgoing and inclusive
• Is a weekend warrior! (must be available to work weekends)
• Doesn't mind physical activity... our paint buckets can weigh up to 50 lbs

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)