Dispatcher

Dispatcher for Local Home Improvement Company Here at Mr. Handyman and HM Remodeling, we're looking to add a seasoned industry and service professional to our office team. You would be answering customer phone calls, assisting clients with booking jobs, scheduling and routing technicians. To succeed in this role: Be friendly and outgoing professional Be highly organized and detail oriented Have previous construction/handyman experience Be a self starter Have computer experience with Microsoft Office Minimum requirements: Live within South Bend Area 5+ years construction industry experience Problem solving skills Ability to multi-task Professional communication skills and phone etiquette Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems. Your Responsibilities as an Office Professional: Lead management and Scheduling you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals Making Recommendations and Managing Expectations with Customers You'll communicate with customers to guide them through their projects and assist with managing their expectations. Create Life-Long Customers Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time. How We'll Measure Performance: Quality of Work Our value comes from meeting and exceeding our customers expectations at every touch point Customer Satisfaction You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. Efficiency Doing the job well and doing the job in a timely manner are critical to success in this role. Benefits & Pay: The pay range for this position is $20 to $24 and is dependent on your experience. Holiday and Vacation pay 401k investment opportunities Remember, we're looking to hire only the best. If that's you, APPLY TODAY!