Sr Manager Clinical Relations

Company Description

Chamberlain


With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.


Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.


We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.


Chamberlain is accredited by the Higher Learning Commission ( an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at and follow Chamberlain on Instagram, Facebook and LinkedIn.

Job Description

Opportunity at a Glance
This position is responsible for managing teams in clinical operations for business processes, analytics, clinical coordination and partner relationships for both pre- and post-licensure programs at campuses and online across the university for nursing and the College of Health Professions. This position is the primary liaison and leader of teams in support of Executive Campus Directors, Deans of Academic Affairs (Online and Campus), Program Deans and Directors of Clinical Coordination, data/reporting, vendors and support of experiential learning processes. This position is also responsible for the full implementation of clinical operations on new campuses. This role will play a critical leadership role in advancing clinical partnership strategy and establishing relationships with C-Suite and Director level roles within partner organizations, as well as optimizing clinical placement processes and enhancing the student experience.


Responsibilities

• Manage implementation of clinical operations at all new campuses and new BSN online hub markets. This includes developing and managing a training plan for staff, assessing skill mastery, providing oversight during start up, and managing a float pool to assist a new campus in areas of clinical coordination and partner relationships.

• Conduct regular touchpoints with key stakeholders for data, business ops and clinical coordination.

• Identify and lead process improvement efforts and process changes in the delivery of clinical coordination and partnership management efforts.

• Maintain expertise in regulatory and compliance standards within their regions, identify trends that impact the delivery of clinical operations, and make recommendations for change across region/all locations (online and campus).

• Ensure that all college communications related to student services is accurate and timely. Ensure that all college communications related to clinical operations is accurate and timely, including preparing analytics and data dashboards, clinical inventory and usage reporting, and ensuring clinical learning evaluations are documented appropriately.

• Oversee and guide processes and resources as it relates the BSN online programs for clinical coordination and market/partner development.

• Responsible for oversight and maintenance of all policies specific to clinical operations in congruence with university catalogs and governance guidelines of the university. Collaborate with other Sr MCR’s and communicate and train within their region on any policy changes relative to clinical operations.

• Hire, train, coach, and develop Clinical Coordination Specialists and/or new Sr Managers of Clinical Relations.

• Lead and manage ongoing efforts to identify and manage key clinical partner accounts based on utilization, geographic priority, and growth potential.

• Build and maintain executive-level relationships with pre-identified strategic healthcare partners.

• Analyze data trends (e.g., utilization, capacity, gaps) to inform decision-making and operational strategy.

• Partner with academic leadership to proactively address risks impacting student progression.

• Participate in leadership forums, strategic planning sessions, and organizational initiatives.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree in related discipline Required and
• Master's Degree Preferred
• 3+ years professional experience in an administrative and/or supervisory capacity Required and
• 7+ years clinical coordination, healthcare operations, and/or academic/practice partnerships Required
• Ability to lead high performing teams, including proven success with hiring, holding others accountable, and growth and development of direct reports
• Excellent computer and written and oral communication skills
• Proven experience in relationship management and influencing external partners
• Strong knowledge of clinical operations, compliance standards, and accreditation requirements
• Excellent communication and executive presence, with ability to influence peers, superiors and indirect reports in a matrix organization
• Adaptability and ability to manage multiple priorities in a fast-paced setting
• Strong strategic thinking and analytical skills with ability to translate data into actionable insights

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,337.00 and $145,077.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.


Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  
  For more information related to our benefits please visit:
  
  
  
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Department: Academic Operations