Shift Manager

Job Title

Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.

Responsibilities and Accountability

• Execute responsibilities for people, customer, and service
• Ensure that all Team Members complete their tasks for their assigned position(s)
• Ensure that employees are clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations
• Greets customers with a smile, is polite and pleasant when speaking with customers
• Works with management and fellow employees to serve customers with a sense of urgency
• Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand

Developing People

• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and complimentary feedback to Team Members
• Actively participate in the training of Team Members
• Handle conflicts constructively and work with RGM to achieve resolution

Act Like An Owner

• Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times

Attendance

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
• Provides appropriate notice when unable to be at work.
• Understands and uses approved time-keeping system, including accurately recording all hours worked.

Minimum Job Requirements and Essential Functions

• Must be at least 18 years old
• Must have reliable transportation
• Must pass a background check criteria
• Able to do basic business math
• Able to stock shelves and coolers
• Able to clean the parking lot and surrounding grounds
• Able to sweep and mop floors
• Able to lift, carry out trash containers, and place in an outside bin
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.