Senior Staff Engineer, Software

Senior Staff Engineer, Software Location: Sunnyvale, California, United States, 94089 In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. At Ruckus Networks, you will work on large-scale cloud networking platforms that support enterprise customers globally. You will help improve reliability, automation, observability, and customer experience while working with modern cloud and SRE technologies in a collaborative engineering environment. How You’ll help us connect the world: Ruckus Networks is looking for a customer focused Senior Site Reliability Engineer (SRE) to help improve reliability, scalability, operational excellence, and customer experience across our cloud platform ecosystem. This role is ideal for engineers who enjoy solving production problems, building automation, and improving platform reliability at scale. You will work on distributed systems powering cloud networking services used by customers globally in fast paced environment. As part of the SRE organization, you will work closely with engineering, cloud operations, and support teams to improve platform stability, observability, automation, and operational readiness. THIS IS A HYBRID ROLE AND NEEDS TO BE ON-SITE AT OUR SUNNYVALE, CA OFFICE 3 DAYS A WEEK. NO RELOCATION OR 3RD PARTY AGENCIES PLEASE Key Responsibilities: Reliability Engineering & Operations Operate and improve highly available, scalable cloud services and infrastructure Troubleshoot production issues across applications, infrastructure, networking, databases, and cloud services Improve observability through metrics, logging, tracing, synthetic monitoring, and alerting Help define and improve SLIs, SLOs, and operational health metrics Participate in incident response and support Sev-1/customer-impacting events Contribute to post-incident reviews and long-term reliability improvements Improve operational processes, automation, and deployment safety Build operational tooling and automation using Python Improve operational efficiency through automation and self-service tooling Support CI/CD improvements and deployment validation workflows Develop health checks, monitoring integrations, and operational diagnostics Support services running in Google Cloud Platform (GCP) Work with Kubernetes, containers, and cloud-native platforms Analyze scalability, performance, and resource utilization Collaborate with software engineering teams on operational readiness and reliability improvements Observability & Monitoring Build dashboards, alerts, and telemetry pipelines Work with observability platforms such as Prometheus, Grafana, OpenTelemetry, and ELK Support monitoring and analytics platforms including ClickHouse Improve signal quality and reduce operational alert noise Develop synthetic monitoring focused on customer workflows Partner with Engineering, Product Management, Customer Support, and Cloud Operations teams Participate in architecture and operational readiness discussions Mentor junior engineers and contribute to SRE best practices Promote operational excellence, ownership, and customer focus Required Qualifications: 5+ years of experience in Site Reliability Engineering, DevOps, Cloud Infrastructure, or Production Engineering Strong programming skills in Python Experience with Linux systems administration and troubleshooting Hands‑on experience with Google Cloud Platform (GCP) Experience with Kubernetes, containers, and cloud-native infrastructure Experience troubleshooting distributed systems in production environments Experience with observability tools such as Prometheus, Grafana, OpenTelemetry, or ELK Familiarity with ClickHouse or large-scale telemetry platforms Understanding of networking fundamentals, APIs, databases, and cloud architectures Experience participating in production incident response and operational support You Excite us if you have: Experience supporting SaaS or cloud platforms at scale Familiarity with Kafka or event-driven architectures Experience building automation and monitoring solutions Familiarity with wireless networking or enterprise networking platforms Experience improving operational processes and reliability practices

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Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $118,000.00-$170,000.00 The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options. Why Join Us? Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value. RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks. Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. #J-18808-Ljbffr Vistance Networks