Shop Lead

Become a Sweet Cow Truck Lead! Love ice cream, leading service events and being on the move? Sweet Cow is looking for friendly, high‑energy Truck Leads who can safely drive our MooMobile mobile ice cream trucks, keep things fun and deliver exceptional, seamlessly executed events. This is a hybrid role combining Truck Lead responsibilities on the MooMobile and Scooper responsibilities inside our Sweet Cow shops. You’ll serve as the on‑duty leader during MooMobile events and regularly work inside our Sweet Cow shops as a valued team member, supporting exceptional service, hospitality, and operational excellence. Because this role includes driving our MooMobile, applicants must have a minimum of three (3) years of active, licensed driving experience — this is a strict, non‑negotiable requirement. Our mission is simple: Make the best‑tasting ice cream, served by the friendliest scoopers in the cleanest shops (and trucks!) on the planet. We value community, kindness, contribution, and growth. Whether you’re building a career or stepping into leadership for the first time, Sweet Cow is a place to grow with an amazing team. Why You’ll Love It Here Sweet Community – Serve amazing people throughout our community and in the shop Sweet Truck Energy – Fast‑paced, people‑focused, and never boring Sweet Adventure – Drive the MooMobile to events across Denver, Boulder & the Front Range Sweet Leadership – Lead amazing MooMobile teams and keep the good vibes going! Sweet Shop Energy – Fast‑paced, people‑focused, and never boring Sweet Perks – FREE ice cream every shift + discounts for friends & fam Sweet Growth – Expand your leadership skills & grow with the company What You’ll Do Execute on the MooMobile – Deliver high‑quality MooMobile experiences Operate the truck safely, serve efficiently, and connect authentically with guests Keep the truck on point – uphold our standards for cleanliness, organization, and efficiency Lead mooMobile shifts – coach, support, and inspire Contribute as a positive, reliable team player during in‑shop shifts Oversee transactions – ensure smooth, accurate POS and cash handling Create and foster a fun, memorable experience for customers and crew Problem‑solve and communicate – work with your team and solve real‑time issues Open and close the truck – take responsibility for key daily operations Your Contribution & Responsibilities Focus on Customers and Community Provide consistent, positive, engaging customer experiences Foster a customer‑centric culture in the truck, at events and in shop Address real‑time customer needs through genuine care and authentic human connection Execution Utilize and oversee established systems, tools, and procedures to uphold standards Contribute to a culture of accountability, purpose, and pride when working Execute and delegate tasks based on customer flow and necessary action items Ensure effective execution of daily operations Thrive in a fast‑paced environment with a positive attitude Demonstrate excellence across all areas of truck & shop operations Communicate with Impact Utilize open, direct communication Communicate proactively with all operational & mechanical needs Engage, connect, and coach team with clarity and kindnessCommunicate schedule and availability proactively What We Need from You Driving Requirements (Non‑Negotiable) Must be at least 18 years old Valid driver’s license required Minimum 3 years of licensed driving experience (learner’s permit not included) Clean driving record required Ability to safely operate a large, box‑style or specialty vehicle (No CDL required) Must maintain active personal automobile insurance meeting or exceeding state minimum requirements Employment is contingent upon successful completion of a motor vehicle record and background check Role Requirements Must have reliable personal transportation to travel to and from truck departure locations At least six months of experience delegating and/or coordinating the tasks of two or more employees At least six months of experience in a related service industry Ability to work independently and as part of a team Strong time management and organizational skills Comfortable working in a fast‑paced environment Work scheduled shifts inside Sweet Cow shops as needed. This is not a truck‑only position. All MooMobile Truck Leads are required to maintain active shop availability. Able to lift up to 50 lbs Able to stand for full shifts Comfortable working in varying weather conditions (outdoor truck events) Availability Requirements Able to work at least 3 shifts per week (15+ hours) Open availability required. We need team members with flexible availability. Regardless of how many shifts you want to work, your availability must include: Mon‑Fri availability: 4 daytime shifts (open – 4 pm) -OR- M‑Thu availability: 2 close shifts + Fri‑Sun availability: 2 close shifts + Sat‑Sun availability: 1 open shift Must be available for nights, weekends, holidays, and scheduled truck events. Compensation $21‑$27.50 hour average Truck Lead: $27.50/hr average ($12.50 wage + tips) Shop Scooper: $21 hr average ($14.30 wage + tips) Perks & Benefits Free ice cream every shift + off‑duty discounts Discounted employee merch store 50% employer‑paid health insurance for qualifying employees (32+ hrs/week average) Dental and Vision plans available (employee‑paid) Paid sick leave as required by Colorado HFWA 401(k) with 4% match Ready to Join the Sweetest Truck Team in Town? Apply online: Learn more about us at: Applications accepted on an ongoing basis. #J-18808-Ljbffr