Customer Service Associate

Customer Service AssociateKimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Associate for our Savannah, GA location.As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.ResponsibilitiesProvide excellent customer service to sales representatives, customers, and internal staff.Develop a strong understanding of company processes, procedures, and programs to accurately answer questions and communicate information.Enter phone orders accurately in accordance with company guidelines and complete special order-entry projects assigned by management.Assist customers with billing corrections, including processing credits and rebills, to ensure invoices are accurate and issues are resolved promptly.Print label and create return labelsAccurately complete call tracking and time tracking requirements.Respond promptly to voicemails, emails, and Teams messages, ensuring communications received during working hours are addressed the same business day.Assist with additional responsibilities and projects as assigned by the Customer Service Supervisor, Admin Services Manager, or Admin Services TrainerQualificationsHigh school diploma or GEDIntermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal formThe ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructionsThe successful completion of a ninety (90) day orientation periodThis role is Mon-Fri, 8:15am-4:45pm. The role is fully onsite.The pay rate is $20 per hourWe offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.We Participate in E-Verify. Participamos en E-Verify.