Dispatcher

Job Description

Job Description

Job Title: Dispatcher

Location: Hutto, TX

FLSA Status: Non‑Exempt

Reports To: Operations Manager / Dispatch Supervisor

Compensation: $18 - 20/hr

The Dispatcher is responsible for coordinating and scheduling the movement of vehicles and/or field personnel to ensure safe, timely, and efficient service. This position receives and prioritizes incoming calls and service requests, communicates with drivers/technicians and customers, and maintains accurate, real‑time records using dispatch software, phone, and radio systems.

Receive and respond to incoming phone calls, emails, and electronic service requests.

Evaluate and prioritize calls based on urgency, location, and resource availability.

Assign and dispatch drivers/technicians/field staff to jobs and service calls.

Use dispatch or routing software, GPS, and mapping tools to plan and adjust routes.

Monitor job and trip status throughout the day; follow up to confirm completion.

Communicate clear instructions, directions, and updates to field personnel.

Provide customers with updates on estimated arrival times, delays, and service status.

Document all calls, assignments, times, incidents, and changes in the dispatch system.

Escalate accidents, safety concerns, or service disruptions to management as needed.

Coordinate with other departments (e.g., maintenance, customer service, billing) to resolve issues.

Follow company policies, procedures, and safety rules at all times.

Prepare and distribute daily/shift reports and logs as required.

Support coverage for other dispatchers and perform related duties as assigned.

Qualifications

High school diploma or equivalent (GED) required.

Previous experience in dispatch, logistics, transportation, call‑center, or customer service preferred.

Experience with dispatch or routing software is helpful.

Strong verbal communication and active‑listening skills.

Ability to remain calm, professional, and courteous in high‑pressure or time‑sensitive situations.

Strong organizational skills and attention to detail.

Ability to handle multiple tasks, calls, and priorities at once.

Basic computer skills, including data entry and use of email and web‑based applications.

Ability to learn and effectively use dispatch software, GPS, and mapping tools.

Familiarity with the local geographic area or ability to learn it quickly.

Strong problem‑solving skills and sound judgment.

Typical schedule: 8‑hour shifts between 6:00 a.m. and 10:00 p.m., schedule varies by week.

May be required to work evenings, weekends, holidays, and overtime based on operational needs.

Work is performed primarily in an office/dispatch center environment using a computer, multi‑line phone, and/or two‑way radio.

The position involves extended periods of sitting and frequent use of a keyboard, mouse, and headset.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, consistent with applicable law.

Licenses, Certifications, and Background Checks

Valid driver’s license may be required, depending on company needs.

Successful completion of a background check and/or drug screen may be required, consistent with applicable law and company policy.

For roles connected to certain transportation or safety‑sensitive functions, additional screenings or certifications may be required under federal or local regulations.

Pay Range: [$18.00 – $20.00] per hour (depending on experience and qualifications).

Benefits may include: health insurance, dental/vision, holidays, retirement plan, life insurance

Details of benefits will be provided separately in company materials.

Speed Intermodal/Sunview Logistics is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other status protected by applicable law. We provide reasonable accommodations to qualified individuals with disabilities, consistent with legal requirements.

Interested candidates should submit a resume and optional: brief cover letter to:

View email address on ziprecruiter.com or Job Portal