Help Desk II

: Position Overview As a Help Desk Rep II, you will be responsible for being the first point of contact for individuals requesting assistance from the Help Desk. This position requires the ability to provide consistent, personable, professional customer service in response to requests for assistance. You are not expected to directly answer all Help Desk questions asked by customers, vendors or personnel. If an immediate resolution cannot be provided, you will use Help Desk software to forward the issue to the proper person for resolution. Description Resolve common problems related to use of supported hardware and software Gather and document detailed information on Help Desk calls Use Help Desk software to forward problems to the most appropriate individual for calls that require advanced support Perform maintenance activities on the Help Desk software to maintain current and correct information Work on projects as assigned by supervisor Travel Required: No Environment Office : Office Temperature (65F to 75F) Skills Specialized Knowledge : Knowledge of Microsoft Office products Special Skills : Excellent communication and people skills, knowledge of general computer operations, accuracy and attention to detail and aptitude to grasp a general understanding of terminology and technical systems relationships. Physical abilities: : Other: : Years Of Experience 0-2 : Experience with general computer hardware operations (printers, monitors, hard drives, network communications, etc.) preferred Qualifications High School Diploma - General Studies Shift 1st Shift (United States of America) Company Piggly Wiggly Midwest LLC About Our Company Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, Inc. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs. Company: Piggly Wiggly Midwest LLC Job Area: IT - Technology Job Family: Information Technology Job Type: Regular Job Code: JC0301 ReqID: R-253941