Customer Service Representative
Full-time
Job Description Support direct and indirect customers with suspension & parts solutions, including: identifying appropriate product(s) to fit needs; provide price and availability; receive, process and confirm orders; process RMAs; create credit/debit memos as necessary. Serve as customer advocates and internal problem solvers on customers' behalf. Support outside sales teams with efforts towards achieving company sales and growth targets.
Essential Duties & Responsibilities :
Essential Duties & Responsibilities :
- Provide product quotes as needed in conjunction with outside sales and product availability to customers.
- Receive and enter customer orders (internal and external) into computer system. Request and obtain delivery commitment from Scheduling and confirm order delivery with customer. Resolve any discrepancy between customer requested ship date and production's available to ship date.
- Provide direct and indirect customers with service part #s, availability and/or Aftermarket Supplier partners as needed.
- Evaluate and issue Return Material Authorizations per company policy. Issue other miscellaneous customer credits and debits in conjunction with outside sales as required to effectively serve customers in accordance with company policy.
- Maintain customers' hard copy files including customer purchase order, customer acknowledgements, pertinent correspondence, invoices, shipping paperwork, RMA documents, credit/debit memos, etc.
- Support outside sales teams as needed with order status, customer account status, etc.
- Follow customer issues from start to resolution, including communicating to customer as appropriate.
- Maintain positive relationships with internal departments and colleagues.
- Experience with data entry including software knowledge and experience using basic tools such as email, spreadsheets, and word processing programs
- Able to prioritize multiple demands and work interrupted with high degree of accuracy and follow through
- Able to analyze and determine customer needs and enlist help from other departments to determine best course of action
- Able to communicate effectively through verbal and written means
-
- Ability to resolve and manage customer conflict while maintaining professional demeanor and utilizing customer care techniques
- Strong organizational skills required
- Mechanical aptitude a plus
- Strong multitasking skills with a proactive, self-driven approach and a commitment to enhancing processes and procedures.
- Associates' or Bachelor's Degree in business, customer service or related area preferred, and/or equivalent work experience
- High School Diploma or GED required
- 2+ years' experience within a team setting and/or customer service environment preferred
- Demonstrates interpersonal and team social skills
- Proficiency in Microsoft Office required
- MRP experience preferred
- Minimum of 40 WPM with 97% accuracy
- Must be able to verbally communicate in articulate and enunciated manner
- Ability to sit for prolonged periods of time while performing repetitive clerical tasks such as typing and filing
- Teamwork: Able to communicate effectively, participate as a member of a team and work well with others to maximize efficiency.
- Quality: Familiar with company policies and demonstrates knowledge of relevant procedures and importance of producing quality products.
- Safety: Follows general and equipment specific safety rules. Uses appropriate safety protection equipment and other safety devices.
- Adaptability: Positive to change associated with company efforts.
- Integrity
- Dedication
- Bold/Humble
- Attitude
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Mount Vernon, MO vacancy
$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position... ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...SuggestedRemote jobWork from homeFlexible hoursHMG Careers
Mount Vernon, MO16 days ago$70k - $85k
...business solutions. This role involves servicing an existing portfolio of 2,000 business... ...leadership and supervisory abilities. Customer service or sales experience is... ...PandoLogic. Category:Sales, Keywords:Sales Representative, Location:Mount Vernon, MO-65712SuggestedWeekly payNUCKOLLS
Mount Vernon, MO21 hours ago- ...Job Description LV Petroleum is a renowned provider of fueling services and convenience offerings, serving travelers across various... ...of our front-line staff, you will be responsible for ensuring customers receive the best service possible while maintaining accuracy in...SuggestedWeekly payAll shiftsFlexible hoursWeekday work
LV Petroleum
Mount Vernon, MO18 days ago - ...experience to every guest Being a menu genius and helping SONIC customers navigate all customizable combinations Being empowered to... ...Friendly and smiling faces that enjoy providing courteous service to our restaurant guests! A willingness to cross-train on all...SuggestedFlexible hoursNight shiftWeekend workAfternoon shift
- About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational,...SuggestedPart timeWork experience placementSeasonal workWork at officeRelocationFlexible hours
H&R Block
Aurora, MO21 hours ago - ...now to join our award-winning team! Responsibilities for Sales consultant: Develop customized consumer and business technology solutions Provide concierge-level service Master the art of sales Expand your knowledge of mobile technologies Essentials...Full timeWork experience placementFlexible hours
Wahid, Inc.
Aurora, MO1 day ago $23.47 - $38.62 per hour
...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success... ...: Deliver and collect mail on assigned routes Customer Service : Assist customers with postal needs and inquiries Administrative...Hourly payPostal Recruiters
Stotts City, MO5 days ago$23.47 - $38.62 per hour
...Responsibilities Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape, and route for accurate...Hourly payPostal Recruiters
Miller, MO5 days ago- ...MoWest Student Degree Seeking At least an overall 2.0 GPA Enrolled at least part-time Strong interpersonal, communication, and customer service skills Demonstrated professionalism, reliability, and attention to detail Accounting or Finance Major/Minor Strong...Part timeWork at office
Missouri Western State University
Miller, MO2 days ago - ...€ 3.8 billion in the 2021 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its...Work at office
252 IsoNova Technologies LLC
Verona, MO4 days ago - ...Objective Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us...Full timePart timeLocal areaFlexible hours
055 Price Cutter
Aurora, MO3 days ago $85k - $115k
...Job Summary In the Direct Sales Representative role, you will be part of one of the most... ...the opportunity to provide our valued customers with a memorable experience, guiding... ...our full suite of Optimum products and services, such as high-speed internet, advanced...Base plus commissionFull timeLocal areaAltice USA
Aurora, MO21 hours ago$75k
...Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers....Flexible hoursNight shiftPlatinum Supplemental Insurance
Aurora, MO1 day ago- ...Retailer is looking for full-time Sales Consultants in Aurora, Missouri. In this role, you will excel in connecting customers with products through outstanding service and achieve monthly sales goals. You will benefit from paid training, health insurance, a 401(k) match, and...Full time
- ...Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-...Work at officeNight shiftWeekend work
$15.25 - $16.25 per hour
...Technician), you will be primarily focused on new installations of our cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You’ll also learn and perform a variety of duties including...Work experience placementFlexible hoursAfternoon shift- Tech9 is seeking a Crisis Intervention Specialist to join a multidisciplinary team providing trauma-informed crisis response by phone and mobile outreach. This full-time overnight role (12 am-8 am) involves collaborations with hospitals, law enforcement, and clinics to ...Full timeNight shift
- ...Parts Specialist The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Essential Job...Local areaFlexible hours
- ...individuals passionate about making a difference in the lives of children with Autism. The role involves providing one-on-one ABA services, implementing care plans, and fostering a positive learning environment. Part-time positions start off with flexible hours and require...Part timeFlexible hours
- ...higher rate based on a pay differential (e.g., shift, or time-of-service pay). The Department of Social Services partners... ...community organizations regarding family and children issues; Represent Children's Division during court hearings and other meetings...Work at officeShift workWeekend workAfternoon shift
State of Missouri
Aurora, MO3 days ago - Van Buren Tech in Lawrence, Michigan seeks an Auto Program Assistant to support three auto instructors with daily demonstrations, instruction, and student assessment. The role focuses on classroom and hands-on activities, equipment prep, and mentoring students in a busy...
- H&R Block is seeking a seasonal Operations Technical Specialist to support the operational readiness of its tax offices. This role entails ensuring offices are fully equipped and functional, providing technical and logistical support. Key responsibilities include setting...Seasonal workWork at office
- ...team to help motivate Being a menu genius and helping SONIC customers navigate all customizable combinations Maintaining SONIC safety... ...restaurants General knowledge and understanding of the food service / restaurant industry or retail operations preferred, but not...Flexible hoursNight shiftWeekend work
Sonic Drive In
Aurora, MO4 days ago - Van Buren Intermediate School District in Lawrence, Michigan is seeking a BRIDGE Intervention Specialist to join the Special Services team. The role includes working with a team of consultants to support LEAs in Van Buren County and provide individualized supports to maintain...
$45k - $60k
...Description Employment Position - Outside Sales Representative R.P. Lumber Location: Mt. Vernon, MO... ...of building material products and services to contractors, developers, management... ...is accomplished by identifying target customers, making calls, visiting job sites and...Full timeTemporary workPart timeFor contractorsWork at officeLocal areaFlexible hours- ...assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery. Develop relationships with all Fire... ...for the products and services we offer. DFC representatives own the sales in their territory. This is a...Full timePart timeFor contractors
- ...experience to every guest Being a menu genius and helping SONIC customers navigate all customizable combinations Being empowered to... ...Friendly and smiling faces that enjoy providing courteous service to our restaurant guests! A willingness to cross-train on all...Flexible hoursNight shiftWeekend work
Sonic Drive In
Aurora, MO4 days ago $15.75 per hour
...national retail merchandising team providing high-quality retail services to the largest retailers in the United States. If you are... ...company with old-fashioned values that understands the needs of our customers as well as our field teams. Our success is driven by our...Part timeLocal areaFlexible hoursWeekday workDrive Line Service
Aurora, MO2 days ago- Driveline Retail Merchandising - - Responsibilities: Audit products and inventory in retail locations; Set up fixtures and displays; Stock shelves and update shelf labels; Travel within 25 miles for store visits; Report via smartphone to managementFlexible hours
Driveline Retail Merchandising
Aurora, MO4 days ago - ...job is to assist the Liquor Manager, in providing high quality, products to customers in a clean, friendly environment. Major Responsibilities: -To provide outstanding customer service -To greet and thank every customer with whom you come into contact...
055 Price Cutter
Aurora, MO3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- full time remote customer service representative Mount Vernon, MO
- part time customer service representative work from home Mount Vernon, MO
- customer Mount Vernon, MO
- customer service position Mount Vernon, MO
- client service Mount Vernon, MO
- client service professional Mount Vernon, MO
- customer service Mount Vernon, MO
- part time customer service work from home Mount Vernon, MO
- customer support Mount Vernon, MO
- customer relations Mount Vernon, MO