Operations Manager - Behavioral Health Network

Do you possess strong leadership, organizational and communication skills? Are you seeking an opportunity to contribute in a way that makes a difference? Join Catholic Charities of Maine, in our pursuit to provide help and create hope in Maine.

Catholic Charities Maine Behavioral Health Network in Portland has a full-time opening for an Operations Manager.

Catholic Charities Maine's Behavioral Health Network (BHN) is dedicated to helping adults and families struggling with a mental health diagnosis and/or substance use disorders. We are an interdisciplinary team of psychiatrists, nurse care managers, clinicians, care coordinators, and peer support specialists who provide an integrated and mission-guided approach to client care for adults and families.

Definition : The Operations Manager (O.M.), coordinating with the Core Leadership Team and at the direction of the Regional Director, responds to the daily operational needs of BHN South programs. Programmatic operational needs include maintaining a safe and functional workspace, direct supervision of the Team Support Staff, communication and collaborative troubleshooting of IT, phone, and facility concerns, identifying, provisioning and arranging for coverage for gaps in day-to-day programming, oversight of scheduling, inventory and office supply coordination, and in collaboration with Core Leadership Team members consistently and directly supporting team members with sustaining, consistent performance in alignment with state, agency and programmatic goals and objectives. The O.M. generally works in an office setting using computers and works in community and home settings for which travel may be required. The O.M. position is a salaried, on-site position that includes scheduled evening and weekend support to the program.


Qualifications:

• Minimum of an Associates Level Degree or equivalent (bachelor's degree preferred) with experience and/or training in administrative oversight and supervision.
• A Mental Health Rehabilitation Technician Certification (MHRT-C or provisional) is strongly preferred (will consider candidates who are MHRT-C (or provisional) eligible and can complete full status post hire).
• Three to six years of progressive supervisory experience, to include office, facility and personnel management, data tracking and monitoring of quality and contract outcomes, along with computer literacy to include electronic health records, excel and telehealth platforms.
• Prior operations experience in a behavioral health setting is preferred.
• Must have working knowledge of computer software applications including the creation and maintenance of spreadsheets, electronic health records, and telehealth platforms.
• Will have the ability to function as a member of a team and uphold timely and accurate communication across multiple programs.

Benefits include:

• Six (6) weeks of Earned Time (first year!), plus an additional six (6) paid agency holidays!
• A choice of three (3) comprehensive medical plans
• Dental & Vision Insurance options
• Short- and long-term disability, life insurance (employer paid!)
• Accident & Critical Illness insurance
• Bereavement Time off
• Employee Assistance Plan (EAP)
• Mileage Reimbursement
• 401k agency contribution
• Health & Wellness programs including up to $100 per year on health and wellness purchases as well as access to group & individual coaching.
• 10% Employee discount on childcare at our Catholic Charities Child Development Centers (Portland and Biddeford)

You may submit your cover letter and resume (indicating the position title) via our website ( or email (View email address on click.appcast.io), fax View phone number on click.appcast.io), or mail to Human Resources Office, Catholic Charities Maine P.O. Box 10660, Portland, ME 04104.

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