System Support Specialist I

Job Title

IT System Support Specialist

Job Description

The IT System Support Specialist provides technical support for hardware, software, and network systems across the organization. This role ensures smooth day-to-day IT operations by troubleshooting issues, maintaining systems, and delivering excellent support to end users.

Responsibilities

• Provide first and second level technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain operating systems, software applications, and hardware
• Diagnose and resolve hardware, software, and network connectivity issues
• Manage user accounts, permissions, and access rights (Active Directory, email systems, etc.)
• Monitor system performance and respond to alerts or outages
• Maintain IT asset inventory and documentation of configurations and procedures
• Support onboarding/offboarding of employees, including equipment setup and account provisioning
• Assist with data backups, disaster recovery procedures, and security patching
• Escalate complex issues to senior IT staff or vendors as needed
• Log and track support tickets through a help desk system, ensuring timely resolution
• Provide basic training and guidance to staff on IT systems and best practices
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-3 years experience in IT support, help desk, or system administration
• Working knowledge of Windows/Mac operating systems, Microsoft Office 365, and networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Active Directory, VPNs, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and customer service orientation
• Ability to prioritize and manage multiple support requests
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
• Experience with ticketing systems
• Familiarity with cloud platforms (Azure, AWS) or virtualization (VMware, Hyper-V)
• Primarily office-based with occasional on-site visits to other locations
• May require after-hours availability for system maintenance or emergency support

About the Team

Why you'll love working here: At TUMI, you'll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed—guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment—along with competitive salaries and comprehensive benefits programs. What we value:

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it's our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth's beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children's Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

Job Info

• Job Identification 8976
• Job Schedule Full time
• Display Work Location Tumi DISTRIBUTION
• Pay Frequency Weekly
• Compensation Currency US Dollar
• Locations Vidalia, GA, United States (On-site)