Lead ServiceNow Engineer - Integrated Risk Management (IRM)

Overview This senior‑level ServiceNow Risk Management role leads the design, delivery, and maintenance of IRM, BCM, and TPRM applications. The focus is on ensuring operational stability, driving enhancements, and shaping future technology strategy while mentoring junior engineers. Responsibilities Run (Operations & Stability) Lead day‑to‑day technical support for IRM, BCM, and TPRM applications in production. Maintain and optimize existing configurations, including forms, lists, workspace views, notifications, and ACLs. Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third‑party data. Maintain shared dashboards and reporting data sources for business stakeholders. Provide Level2 support for incidents and problems associated with IRM, BCM, and TPRM. Change (Enhancements, Design and Development) Partner with business product owners to convert requirements into high‑quality technical designs aligned to OOTB best practices. Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements. Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations. Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs). Contribute to reusable components, coding standards, and configuration governance for the IRM domain. Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for Guardian. Mentor and guide junior team members in ServiceNow configuration and risk domain knowledge. Product & Strategic Engagement Maintain awareness of ServiceNow product roadmaps, release store, and IRM/BCM/TPRM module enhancements. Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions. Build relationships with ServiceNow product managers and solution architects to advocate for Guardian’s needs. Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies. Provide thought leadership on how ServiceNow IRM can advance Guardian’s risk management maturity. Help shape long‑term technology strategy for ERM, BCM, and TPRM solutions. Qualifications 10+ years of experience configuring and integrating enterprise SaaS platforms. 5+ years of hands‑on ServiceNow development or advanced administration. Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript. Experience implementing or supporting IRM, BCM, TPRM, or other non‑ITSM modules. Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams. Proven experience creating reports and dashboards for business stakeholders. Ability to work with business leaders and convert requirements into scalable technical designs. Strong communication skills and comfort working across technical and business teams. Strong understanding of data governance, performance tuning, and system security. Experience leading technical troubleshooting and platform improvement initiatives. Strong communication, stakeholder partnership, and mentoring skills. Bias for automation, simplification, and continuous improvement. Nice to Have ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS)‑IRM, CIS‑BCM, CIS‑TPRM, or other relevant certifications. Experience with scoped applications, CI/CD pipelines, and update set management. Familiarity with risk, compliance, continuity, or third‑party risk methodologies. Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs. Experience with integrations using REST, SOAP, or Integration Hub spokes. Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM. Location Hybrid – 3 days a week at a Guardian office in Bethlehem, PA; New York, NY; Stamford, CT; or Holmdel, NJ. Salary Salary Range: $118,980.00 – $195,465.00. The range is a good faith estimate of base pay for the primary location and will be determined based on experience and qualifications. Benefits Benefits apply to full‑time eligible employees. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. Applicants must be legally authorized to work in the United States without the need for employer sponsorship. Artificial Intelligence in Recruitment Guardian may use artificial intelligence tools (“AI Tools”) to automate the sorting and filtering of information during preliminary screening. All hiring decisions will be made by Guardian colleagues. Applicants can opt out of AI Tools during the application process by contacting View email address on click.appcast.io. #J-18808-Ljbffr