Product Manager, Vice President- Digital Communication Strategy

Job Description You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Digital Communications Strategy, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations. The Communications Strategy team connects platform capabilities and communication channel strategies to deliver enhanced outbound messaging (like email, text and push), improve customer experiences, and drive business value. As a Vice President on the Communications Strategy team, you will own and drive key strategic initiatives with confidence and precision. You’ll lead efforts to define meaningful Customer Experience (CX) metrics and assess communication effectiveness across channels. You will develop governance frameworks for qualitative CX assessments and identify opportunities to improve business and customer outcomes. You will build robust relationships with business partners as you bring them recommendations and insights derived from your analysis. Job responsibilities Develop a product strategy and product vision that delivers value to customers Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Define meaningful Customer Experience (CX) metrics—such as email channel effectiveness, communication performance, and impact on customer satisfaction and engagement—by creatively leveraging diverse data sets to establish new standards for servicing communications Develop governance framework for qualitative CX assessments, assessing message content in the context of broader omni‑channel customer experience Identify and value‑size opportunities to improve customer experience, in terms of business/customer outcomes Identify communication platform capabilities that will help value measurement and overall strategy; partner with other product managers to drive prioritization and development Build and maintain strong relationships with business partners to influence and drive change Demonstrate exceptional organizational and leadership skills to manage multiple priorities, ensuring consistent, high‑quality execution of communications strategies Effectively connect stakeholders by identifying and engaging the appropriate teams and individuals, ensuring timely consultation and collaboration to drive optimal outcomes Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development lifecycle, design, and data analytics Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management Deep analytical thinking and questioning mindset, with the ability to understand available data and to ideate ways to drive valuable insights Demonstrated ability to thrive in ambiguous environments by developing new qualitative and quantitative frameworks and metrics from the ground up, leveraging large and complex data sets to drive strategic insights Exceptional communication and interpersonal skills to influence, negotiate, and build strategic relationships with key stakeholders across the organization Passion for improving customer experiences across omni‑channel experiences Maintains a positive, solutions‑focused approach, consistently embracing challenges and coming up with creative and strategic ways to solve problems Advanced presentation abilities, both verbally and visually, educating and engaging diverse audiences with tailored, impactful messaging that drives alignment and action Demonstrates independence, motivation and a proactive approach in all aspects of their work Meticulous attention to detail and a proactive, results‑driven approach, ensuring excellence and accountability in all deliverables Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Experience in a similar industry or sector: familiarity with industry‑specific trends and challenges can be advantageous Strong visual storytelling skills, with the ability to create compelling and impactful documentation that effectively communicates complex ideas to business partners across the firm; includes proficiency in designing visually engaging presentations, reports, and other materials that enhance understanding and drive engagement Proven track record of successful partner engagement and relationship‑building in a large, matrixed organization Certification in project management or a related discipline, such as PMP or Agile methodologies About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaging, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy. #J-18808-Ljbffr 慨正橡扯