Patient Care / Treatment Coordinator

Job Description

Job Description

✨ Be the reason someone smiles before they even see the dentist. Join a team that’s changing lives — not just teeth.

About Us

At Aurora Dentistry, we’re redefining what dental care looks like. We don’t just treat teeth — we change lives. Our team delivers exceptional care, tracks our outcomes, and holds ourselves to the highest standard. We treat every patient like family and build an environment where patients and team members feel valued, supported, and inspired.

We’re looking for a warm, driven Patient Care Coordinator to be the welcoming face of our practice — and to help our patients confidently move forward with the care that will change their health. This is more than a front desk seat: you’ll own the patient experience and play a key role in helping patients say yes to treatment.

What You’ll Do

• Greet and care for every patient with warmth and professionalism, in person and on the phone

• Guide patients through their treatment plans and help them understand and confidently say yes to recommended care

• Keep the schedule full, efficient, and running smoothly

• Coordinate the flow of the front desk day — including opening, midday, and closing

• Anticipate the doctor’s needs and help keep a busy day on track

• Maintain accurate patient records and support smooth daily operations

• Use modern tools — including our practice software (Eaglesoft) and AI — to work smarter, not harder

What We’re Looking For

• Genuine warmth — you put people at ease the moment they walk in

• Someone who can be handed a task and run with it, without being micromanaged

• Comfort learning new software and curiosity about using AI software to complete tasks efficiently

• Strong communication, organization, and attention to detail

• Ability to stay calm and multitask in a fast-paced environment

• A positive, team-oriented mindset and a desire to do work that matters

• Interest in growing with a practice that’s building toward being the best in our market

Nice to Have (Not Required)

• Dental or medical front-desk / treatment-coordinator experience

• Eaglesoft experience

• Sales, treatment-presentation, or case-acceptance experience

• Team leadership or management experience

Hours

This is a Monday through Thursday role, roughly 34-36 hours per week, with most Fridays off (occasional Friday mornings only). Your shift is scheduled within our 7:15 am to 5:15 pm window and varies by day - some days start earlier (around 7:15 am) and end mid-afternoon, others start around 8 am and end at 5:15 pm. You won't work the full window every day, and we'll set a consistent weekly schedule with you. 

What Makes Aurora Dentistry Different

• We focus on changing lives, not just dentistry

• We track and publish our outcomes to hold ourselves to excellence

• We treat patients with kindness, honesty, and respect

• A supportive culture with strong retention and real opportunities to grow

If you love helping people, thrive on a great team, and want to be part of something meaningful we would love to meet you. Apply today and tell us why this role speaks to you. We read every note.