Employee Experience Specialist

Onboarding Specialist

The Onboarding Specialist is a member of the Human Resources (HR) & People & Workplace Culture (PWC) department. This position will serve, welcome, and support new employees at Salt Lake Community College (SLCC). The Specialist will assist in organizing and facilitating new employee onboarding and all associated programs, ensuring employee records are completed in an accurate and timely manner and ensuring compliance with federal and state employment laws.

Coordinating Employee Records:

• Conduct and schedule I-9 verification appointments in a friendly and informative manner.
• Review/process/track new hire onboarding forms to ensure they have been completed in an accurate and timely manner.
• Coordinate records and information into a variety of databases and systems in an accurate and timely manner.
• Identify, fix, enter tickets and follow-up with a third-party company regarding account errors within the onboarding system.
• Assist employees through the onboarding system and address employees' concerns regarding the system or the onboarding process.
• Generate and deliver various reports from the onboarding system.

Communication and Support:

• Advise supervisors and departments regarding best onboarding practices and refer to resources.
• Follow established Onboarding practices and communicate policy, procedures and practices with departments.
• Ensure I-9 federal requirements are met.
• Collaborate with the HR team and supervisors to ensure new hire information is processed accurately.
• Answer general onboarding questions from college departments and new hires.
• Provide instruction and clarification to new employees regarding college policies and procedures, and completion of onboarding forms.
• Collaborate with other Higher Education Institutions and their HR Teams as an I-9 representative of SLCC.
• Assist Onboarding Coordinator to develop and revise templates, documents, and onboarding guidelines.
• Engage in professional development and educational activities that improve knowledge and skills necessary to perform job responsibilities.

Projects and Events Support:

• Support PWC and assist onboarding coordinator with organizing and facilitating various new hire engagement initiatives, orientations, and development opportunities such as:
• New Employee Orientations
• Bruin Beginnings
• New Faculty Orientations
• New Employee Essentials Training
• First Year Experience, etc.
• Assist onboarding coordinator with researching onboarding and employee experience best practices, create surveys, and provide feedback to existing processes and forms.
• Assist onboarding coordinator with process improvements and share with other colleagues within Onboarding & Employment.
• Participate as an active member of project committees.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Develop positive working relationships with staff, collaborative partners and customers.
• Demonstrate commitment to customer orientation and excellence through professional actions and behaviors.
• Ability to communicate via oral, written, and electronic media with various populations in an educational environment.
• Demonstrate respect for others through personal actions and behavior.
• Resolve conflicts in a timely, constructive, and respectful manner.
• Exhibit a commitment to continuous quality and process improvement.
• Have strong organization skills.
• Practice punctuality.
• Safeguard highly sensitive and confidential information.
• Knowledge of technology including computer software programs, presentation technology, and Web-based systems (including MS Word, Excel, Access, Power Point, Google Docs, Spreadsheets, Internet).
• Knowledge of documentation needed to hire international students/employees.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum qualifications:

• Associates degree.
• Zero (0) to two (2) years related experience.
Part-time experience will be considered towards full-time years, if applicable.

Preferred Qualifications:

• Two (2) years' experience in Business/HR setting.

Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.