Clinical Application Analyst Tier 2 & Tier 3 Support (Healthcare Applications)

Macpower Digital Assets Edge Private Limited

Job Description

Job Summary: The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.
Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.

Key Responsibilities:

Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.
Analyze, troubleshoot, and resolve complex software and system issues.
Coordinate issue resolution, document root causes, and recommend process improvements.
Maintain accurate documentation within call-tracking and knowledge databases.
Follow ITIL-based incident and problem management processes.
Monitor application performance and ensure adherence to service-level agreements (SLAs).
Handle SEV1 and SEV2 application outages and ensure timely resolution.
Participate in a rotating on-call schedule for 24/7 application support.
Collaborate with cross-functional teams to improve application reliability and performance.
Provide excellent customer service to both internal and external users.

Technical Experience Required:

Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).
Strong understanding of Microsoft Office and collaboration tools.
Familiarity with back-office application architecture and functionality.
Working knowledge of healthcare IT systems and integration concepts.

Behavioral Skills:

Strong problem-solving and analytical thinking.
Excellent communication and documentation skills.
Ability to work both independently and within a team.
Self-motivated with strong attention to detail.
Commitment to continuous improvement and high-quality service delivery.

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Vacancy posted 2 days ago

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