Retail Lead Associate (Reduced-Time), Customer Experience Operations

Retail Lead Associate (Reduced-Time), Customer Experience Operations Job ID: 3190908 | Amazon.com Services LLC - A57 Pay starts at $18.05 per hour with benefits available. Reduced Time Hours: Average work between 30‑39 hrs per week. This role requires open availability Tuesday‑Saturday between 3:45pm and 10:15pm. Key job responsibilities: Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Utilize inventory management systems to scan, process, and count product. Provide peer‑to‑peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. Work with a manager to maintain the physical safety and quality standards of the site. Work in a fast changing and ambiguous environment. Perform additional duties as assigned. Work flexible hours including nights, weekends, and holidays. Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs. Basic Qualifications: High school or equivalent diploma. Are 18 years of age or older. 1+ years retail or customer‑facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience. Preferred Qualifications: Experience in training others. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Location: Dallas, TX, USA. #J-18808-Ljbffr