Residential Journeyman Electrician

Central Cooling and Heating is a nationally recognized provider of HVAC services in the North Shore of Boston. Our emphasis on employee development and our focus on high quality service have set us apart from our competitors, while allowing us to attract and develop the best technicians in the area. Due to our ongoing growth, we are seeking a Residential Journeyman Electrician to join our team. Benefits Company vehicle, gas card, cell phone, and tablet 401(k) with company match High‑quality, affordable medical, dental, and vision insurance Health savings account with company contributions Company‑paid short‑term disability insurance, life insurance, and long‑term disability insurance Paid holidays Paid time off (PTO) Parental leave Tuition reimbursement Special deals/discounts on a variety of services and entertainment Tool account Safety shoe reimbursement Family & friends discounts on services Yearly performance reviews Responsibilities Follow the Nexstar whole home electrical inspection process Troubleshoot, diagnose, install and repair electrical components in a residential environment Wire HVAC power and control systems Provide excellent customer service Maintain proper stock, parts, tools, and safety equipment in the vehicle Travel to job sites in your service area and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer Obtain customer authorization/signature for payment (or financing) at the completion of the job Meet predetermined targets and sales goals Assist customers in evaluating repair vs. replace options Assist in generating and scheduling replacement consultations (as indicated) Meet or exceed performance minimum standards Success Metrics Customer satisfaction: maintain a high satisfaction rate through post‑service surveys and feedback; respond promptly to concerns First‑time completion: achieve completion rate defined by your manager by accurately diagnosing issues, arriving fully prepared, and completing repairs during the initial call Response time: respond to service requests within Central's defined time frame to ensure customer loyalty Service revenue generation: meet or exceed monthly revenue targets; identify upsell and cross‑sell opportunities during calls Service agreement enrollment: successfully enroll eligible customers in Central's service agreements to promote long‑term relationships Installation quality: maintain a high quality level, achieving first‑time installation success as defined by your manager and minimizing callbacks Technical proficiency: continuously update skills through training, certifications, and staying current on industry best practices Efficiency and productivity: complete service calls within established timeframes and meet productivity standards Documentation accuracy: maintain accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform Safety adherence: maintain a perfect safety record by following all protocols and ensuring zero incidents within the period Mentoring and guidance: provide effective mentoring to less experienced technicians to support their development Professionalism and communication: uphold professionalism in all interactions with customers and team members Attendance and punctuality: record consistent punctuality and attendance, arriving on time for scheduled service calls Continual improvement: actively participate in performance reviews and self‑assessments to set personal development goals Team collaboration: collaborate with other team members to foster a positive and supportive work environment Additional KPIs as assigned by your manager #J-18808-Ljbffr