Risk Analyst
Motion Recruitment
Our client, a leader in financial & tax software , is seeking a Risk Analyst to join their team in Frisco, TX ! You will be supporting payment processing merchants by addressing complex financial, fraud, and risk-related issues. As well as handling high-volume inbound calls, de-escalating difficult situations, analyzing financial and transaction data, and balancing customer empathy with established risk policies and procedures. **1-year W2 contract with benefits and paid holidays** Responsibilities Handle 20+ inbound calls daily , resolving complex financial, fraud, and risk-related questions for payment processing merchants. Review merchant cases to release funds, collect outstanding balances, and assist with chargeback disputes . Analyze customer information, financial patterns, and transaction data to identify fraud and risk trends . Provide exceptional customer service and de-escalate complex or escalated customer issues with empathy and professionalism. Analyze financial data to identify irregularities related to billing trends, financial relationships, and regulatory compliance. Required Qualifications 2+ years of experience in risk management, financial services, or a related call center environment. Strong customer service, communication, and de-escalation skills , with the ability to handle difficult customer interactions. Experience working in a high-volume inbound phone environment while meeting SLAs and performance metrics. Proficiency with G-Suite and other relevant software ; bachelor's degree in Finance, Risk Management, Accounting, or a related field is a plus. Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance. #J-18808-Ljbffr
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