OPS I - Operations Associate 1

Summary The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies. Job Responsibilities Gather, develop, maintain, and interpret complex data. Communicate statistical and technical data with internal and external business units. Assist in system change management and deployment. Respond to inquiries for routine system issues and mainframe batch issues. Assist in central deployment of changes to distributed cycle and mainframe batch cycle. Assist in statistical reporting of metric and operational performance data. Partake in asset management, pricing research, and procurement for online hardware and software. Conduct physical inventories of equipment Participate in audits to determine the accuracy of inventories and records. Manage complex or sensitive service orders. Participate in feasibility studies, costing, and proposal preparations. Provide training and assistance on new technology, telecom applications, systems, features, and communication charges. Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations. Log and track inquiries and compile customer service statistics. Administer policies and procedures. Assume operational assignments where needed. Process order for Online Change/Add/Move requests. Provide billing issue resolution and adjustments. Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems. Schedules installation and testing with Third Parties and Authorized Users prior to cutovers. Assist operational and support groups with project implementations. Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures. Monitors and manages hardware resources. Prepare business cases and appropriations requests. Monitor and report on operations/financial metrics. Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives. Assist in providing security consulting and detecting security violations. Act as a focal point for gathering audit comments and follow-up documentation. Assist in providing vital records support. Assist in providing disaster recovery support Facilities Management Assist in the planning, scheduling, monitoring, and reporting activities for facility projects. Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams. Assist in general deployment of maintenance services. Skills Strong organization, planning and data management skills. Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex. Strong written and verbal communication skills. Ability to work independently and collaborate cross-functionally. Strong interpersonal styles and communication methods to work effectively with business partners. Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project). Ability to handle multiple projects simultaneously. Ability to prioritize assignments/projects and multi-task within restricted time constraints. Demonstrated capability of working in complex, global environments with global project teams. Knowledge and understanding of Corporate/unit policies and procedures. Knowledge and understanding of corporate/unit policies and procedures. Education/Experience Bachelor’s degree in Business Administration, Finance, Computer Science, or related field. 0-2 years of experience required. #J-18808-Ljbffr Pentangle Tech Services | P5 Group