IT Operations Analyst - Late Shift

Role Overview Work as an IT Operations Analyst in a 24/7/365 support operation, providing technical support to end users, collaborating with Engineering, and improving IT automation workflows. The role involves working with a broad technical stack, including productivity tools, operating systems, and identity and access management. What You Will Do Deliver prompt, high-quality technical support Communicate clearly with customers Collaborate with Engineering Participate in shift rotations Why It Might Be a Fit This role is for someone who enjoys closing tickets cleanly, has experience in IT support, and is comfortable working in a fast-paced environment with a broad technical stack. Requirements 2+ years of experience in an IT support role Working knowledge of productivity tools (Google Workspace, Microsoft 365, Slack) Working knowledge of Windows and macOS Working knowledge of help desk and ticketing systems (Jira, ServiceNow, Freshdesk) Working knowledge of identity and access management practices and tools Working knowledge of TCP/IP and common network protocols Familiarity with Mobile Device Management platforms (JAMF experience a plus) Clear written and verbal communication skills Strong instincts for prioritisation and decision-making Collaborative working style Benefits Flexible work environment (100% remote with flexible core working hours) Unlimited PTO plus 12 paid federal holidays Connectivity stipend ($150 monthly) Retirement (401(k) program) Equity (option grants to purchase shares) Health insurance (medical, dental, vision coverage with 100% deductible covered) Parental leave (paid parental leave for birth, adoption, or surrogacy) #J-18808-Ljbffr Fixify